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Vice President of Software Engineering

| Chicago
Digital ads drive over 100 billion phone calls to U.S. businesses every year… Surprisingly, the marketers who paid for those ads typically have zero insight into these customer interactions and conversions. As the market leader in call analytics and customer experience optimization, DialogTech provides data-driven marketers with an end-to-end call attribution and analytics platform. This enterprise-class solution delivers visibility and control over every conversation, so companies can optimize lead generation, map the full path to conversion, and increase sales conversions.
Thanks to smartphones, consumers are calling businesses to engage in conversations at record rates throughout every step of the customer journey, and at DialogTech we are changing the world of voice communications for our customers. We enable our customers to better attribute, route, personalize, and handle their voice interactions at each stage of the marketing and sales processes.
The team you’d lead: 
We’re looking for a creative VP of Software Engineering to lead the technology leadership in the development, implementation and support of DialogTech’s products. This position requires extraordinary technical acumen prior engineering management experience with a track record of leading strong engineers and ability to make effective technical decisions while collaborating multi-functionally. In this role, you will partner with Product Management to drive the ongoing innovation and evolution of our technology product platform and play a pivotal role in ensuring products and align to the organization strategy. 
You'll be instrumental in leading, mentoring and developing technical engineers, engineering directors, managers, and team leads including the onboarding, mentoring and career development of our staff. You will evaluate, refine, and document processes and procedures for Software Engineering. Additionally you will be making significant contributions to our technology architecture evolution.
Responsibilities:
  • Leads strategic technological planning by prioritizing technology initiatives and coordinating the evaluation, deployment, and management of current and future technologies.
  • Lead Software Engineering, and work collaboratively with Product, Infrastructure, Sales and Operations. 
  • Ensures continuous delivery of technical and support services with end users and monitoring of systems and software performance. 
  • Contributes collaboratively within a creative and dynamic environment to ensure design and delivery of high quality, scalable and innovative, configurable solutions that implement to high standards for architecture, security, privacy, and standard methodologies.
  • Builds relationships, drives strategy development, project management, problem solving and leads operation initiatives. 
  • Develops processes for the direction and control of product development activities. 
The must haves:
  • Experience leading teams using agile methodologies, or post-agile methodologies, or post-agile methodologies (Scrum, Kahn Bahn, XP, GROWS, or similar) 
  • 5+ years of experience managing Product Development Software Engineering teams, with at least 3 years in a management position. 
  • Some but not necessarily all of the languages we use including PHP, JavaScript, Python and Ruby. 
  • Experience using Automation tools such as: CI/CD Pipeline. 
  • High performance systems with a focus on throughput and latency. 
  • Advanced social skills with the ability to get along with all levels of management. 
The nice-to-haves:
  • Experience working in/or leading a continuous delivery or continuous deployment pipeline. 
  • Experience with Machine learning/Forecasting. 
  • Knowledge of Marketing Technology. 
  • Familiar with ElasticSearch, Redis, DynamoDB, Rabbit MQ, SQS, or Kinesis. 
  • Experience with SaaS and Multitennant architectures. 
  • Knowledge of server virtualization tools (VMWare, Docker, etc.)
If you're seeking a career-changing opportunity to be the pillar in Software Engineering, look no further. You understand what growth and change feels like and you adopt them rather than run from them. 
Why DialogTech?
At Dialog Tech, we hire SWANs, Smarter than average, hard Working, Ambitious, and Nice – we want the best on our team and in turn we give the best. Join us at one of the 101 Best and Brightest Places to Work in Chicago and nationally, 9 times running, Chicago Tribune's Top 100 Workplaces company and a 2017 Crain's Fast 50 company!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • VoiceXMLLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • ZendFrameworks
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • RDSDatabases
    • DynamoDBDatabases
    • ElasticsearchDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • TumblrCMS
    • WordpressCMS
    • HubSpotCRM
    • Microsoft DynamicsCRM
    • SalesforceCRM
    • MarketoLead Gen

Location

Right across the street from Willis Tower, we are easily accessible by CTA and Metra lines... and a ton of food trucks!

An Insider's view of DialogTech

What are some social events your company does?

We have loads of weekly formalized social events, from Friday beer bashes to charitable initiatives (causes are chosen from a pool of topics near and dear to DialogTech team members' hearts. We also participate in intramural sports and have an active women's group.

Sarah

Customer Support Engineer

What projects are you most excited about?

My team is building a Sourcetrak offering that allows customers to use their own phone numbers and telephony while leveraging DialogTech's data and analytics. I'm excited to implement new serverless and scaling technologies to enhance Sourcetrak.

Brad

Software Engineer

How does the company support your career growth?

DialogTech supports my career growth by providing me with the right tools. I'm allowed to spend my time and an allocated budget to do things that I want to do to help myself grow. For me this is classes, books, etc. I have been fortunate enough to grow within the organization because of this and an open mind from our leadership.

Jake

Customer Success Manager

What unique initiatives do you have that encourage innovation?

At DialogTech we believe innovation is a byproduct of culture. We value teamwork above all else and because of this close-knit environment, we're able to freely share ideas that in a competitive - individual first company, would oft go unsaid.

Pete

VP of Customer Success Management

What is your vision for the company?

The most enjoyable part of working at DialogTech are the people and being able to work on cutting edge technologies. It's a collaborative environment. People take the time get to know you, both personally and professionally. Everyone is incredibly supportive of one another. The company is very focused and works towards their vision.

AJ

Director of Platform Engineering and Operations

What are DialogTech Perks + Benefits

DialogTech Benefits Overview

DialogTech offers three different plans to choose from: BlueCross BlueShield $250 deductible PPO medical, $2,500 deductible HSA plan (with employer contributions), and a BlueAdvantage HMO plan.
Dental insurance through Guardian Dental PPO plan and VSP Vision Insurance which provides the option of seeing any provider you choose within the network, without referral.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
DialogTech's vision insurance plan provides the option of seeing any provider you choose within the network, without referral and a Wellness Exam Copay of $20.
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
DialogTech's 401(k) retirement plan offers investing into a Roth/Pretax retirement account.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
At DialogTech we have unlimited PTO for all our employees.
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
DialogTech provides free in-office premium beverages and cereal as well as healthy snacks.
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

At DialogTech we work to live, not live to work. It’s why we have an unlimited vacation policy and other rich benefits like 100% covered, paid maternity leave. We believe hiring the right people is our most important job and we believe in rewarding you for your hard work.

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