Technical Support Engineer

| Chicago

Technical Support Engineer

We are a young and unconventional software company created in 2011 by experienced pricing software and pricing consulting professionals. Our vision is to become and stay the leading SaaS pricing and CPQ solution provider. We are an agile company that brings good ideas to life quickly and is committed to market-driven innovation. We are very flexible so our customers are from diverse industries and sizes with brands like Avery Dennison, Dean Foods, Iron Mountain and many others. As our company is attracting more and more customers globally, we will be strongly growing globally for the years ahead. Now is a great time to join and grow with us. 

You can find out more about us:

 http://www.pricefx.eu

Your mission?

Do you like multiple challenges? Can you write a piece of code? Do you like testing? Can you query a database? Do you know how to command a remote server? 

If you answered at least once: “Yes", then you will be happy to learn the rest as a member of Price f(x) Support Team. 

We’re Tier 3/4 level Support team, thus you will really touch the Price f(x) pricing platform technically, no bureaucratic BS. You will be responsible for providing technical support, mainly via web ticketing system channel to ensure our customers achieve their desired pricing outcomes. You will work closely with the whole Engineering team, as well as with each Customer Solutions team, Operations team, and other stakeholders. You will be a part of a large cooperative team, but you will organize your work your way based on priorities and your work will be self-managed. 

You will be in charge of...

  • Use problem-solving skills to analyze and solve requests coming from our customers
  • Managing incidents based on defined ITIL priorities
  • Performing root cause analysis
  • Understanding Price f(x) pricing platform from the customer and technical side as well
  • Analyzing logs, code debugging, understanding database queries, monitoring server performance
  • Active communication with other teams when it comes to investigating or fixing server bugs, addressing configuration change requests and reporting core bugs
  • Being on evening and weekend duties, be available within one hour to address new critical tickets or system down situations based on received monitoring alerts
  • Proactively sharing knowledge and how-tos with customers and our teams internally when possible

What should you have to succeed?

  • Proven basic programming skills (preferably in Groovy, Java)
  • Basic UNIX knowledge (shell scripts, CRON, grep, cat …), MySQL/Postgres skills, understanding logs
  • Knowledge and interest in coding, SQL, web technologies (HTML, JSON, REST API), GIT
  • Experience with ticketing systems or development methodologies - working with priorities, SLA, statuses, workflows, JIRA
  • Excellent communication and writing skills - reaching out to customers/internal teams, expanding documentation/how to articles, reporting bugs into JIRA

What will you love about us?

You will be part of a global team and a company culture that is characterized by the free and respected exchange of professional and cultural perspectives. As a rapidly growing organization, you will have opportunities to explore creative ways of delivering continuous value to our clients and charting a career path that reflects the unique skill set and experience you bring to Price f(x). We will give you the option of your own devices by proving a monthly $200 IT allowances (laptop, and mobile). We have built a benefits program to match the strength of our team. Some highlights of the program include:

  • 4% 401k Match
  • 20 PTO Days
  • 13 Holidays
  • Top Tier Benefit Offerings (Medical/Dental/Vision)

Location

Chicago, IL 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • RLanguages
    • SqlLanguages
    • GroovyLanguages
    • TypeScriptLanguages
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Ant DesignLibraries
    • Salesforce LightningLibraries
    • JestLibraries
    • WebpackLibraries
    • SASSLibraries
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • GreenplumDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • ConfluenceManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail
    • PardotLead Gen
    • WebinarsLead Gen
    • LinkedInLead Gen
    • TwitterLead Gen

Location

150 N Riverside Plaza, Chicago, IL 60606

An Insider's view of Price f(x)

What’s the vibe like in the office?

Our colleagues are top-notch, customer oriented, smart, team players. If you ask us what is the best thing about Price f(x) we will mostly say the people we work with and the unique culture. Fantastic vibe!
Btw - the view is also sort of spectacular :-).

Daniela

Director Human Resources

What are Price f(x) Perks + Benefits

Price f(x) Benefits Overview

Bring your ideas to life while working within a flexible environment. We value collaboration, teamwork and inspiration.

BYOD (laptop and mobile) so you like what you’re working with and we’ll give you $200 a month towards them.

Get breathtaking views of Chicago while you work from the 42nd floor in our spectacular office at 150 N. Riverside Plaza, just a few minutes from Ogilvie and the “L”.

And we made sure to go above and beyond on our health benefits, PTO, holidays, etc.

Health Insurance & Wellness Benefits
Dental Benefits
Price f(x) provides dental coverage through UnitedHealthcare Dental PPO.
Vision Benefits
Price f(x) provides vision coverage through UnitedHealthcare Vision.
Health Insurance Benefits
Price f(x) offers two rich UnitedHealthcare PPO plans.
Life Insurance
Price f(x) offers a Life Insurance of $25k at no cost to employees.
Retirement & Stock Options Benefits
401(K)
Price f(x) 401(k) retirement plan offers a broad selection of stocks, bonds and international index funds to choose from.
401(K) Matching
Price f(x) 401(k) retirement plan matches 100% of an employee's contribution up to 4% of their annual salary.
Performance Bonus
Price f(x) offers applicable employees a generous Performance Bonus or Sales Commission program based on their role within the organization.
Child Care & Parental Leave Benefits
Generous Parental Leave
Price f(x) offers 12 weeks of 100% paid maternity leave with the possibility to take an additional 12 weeks. Once an employee returns from maternity leave, extra perks will be provided.
Flexible Work Schedule
Price f(x) offers an entirely flexible schedule to its employees outside of cour hours (9 a.m - 2 p.m.), pending their manager's discretion.
Remote Work Program
After an employee has completed their probationary period, Price f(x) lets all employees work remotely at least once a week or more, pending their manager's discretion.
Vacation & Time Off Benefits
Generous PTO
Price f(x)'s Paid Time Off (PTO) policy includes 20 PTO days for all employees annually and 5 days may be carried over.
Paid Holidays
Price f(x) offers all employees 13 observed paid holidays.
Perks & Discounts
Beer on Tap
Price f(x) loves its beer. We have the top row in our fridge dedicated to various beers, and we stock it with local brews monthly.
Casual Dress
Price f(x) casual dress code includes jeans, sweats, t-shirts, and flip-flops every day of the week.
Company Outings
Price f(x) has various outings throughout the year.
Stocked Kitchen
Price f(x) has a fully stocked kitchen including snacks, coffee, tea and all of the soda you can handle.
Happy Hours
Price f(x) has monthly happy hours at local bars open to all employees to let loose a little and have the opportunity to bond and get to know each other.

Additional Perks + Benefits

Like to travel? We all gather in Prague to celebrate the company birthday every year, and it’s an event you won’t want to miss.

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