Technical Support Engineer

| Chicago

RESPONSIBILITIES: 

  • Take ownership of customer issues reported and see problems through to resolution
  • Research, diagnose, troubleshoot and identify solutions to resolve customer issues
  • Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Provide prompt and accurate feedback to customers
  • Ensure proper recording and closure of all issues
  • Prepare accurate and timely reports
  • Document knowledge in the form of knowledge base tech notes and articles

  TECHNICAL REQUIREMENTS:

  • Self-starter with software technical support experience.
  • Bachelor's degree or equivalent experience preferred (Business Administration, Engineering)
  • Superior technical expertise and work ethic.
  • Ability to gather necessary data for issue replication, problem determination and/or escalation.
  • Ability to review server logs in order to troubleshoot, and resolve possible server issues
  • Some experience with Microsoft Office Suite including PowerPoint, Word and Excel
  • Experience in one or more of the following: java, javascript, perl, python, html, html5, XML, SOAP, REST, .NET, a plus.
  • System administration experience and development experience highly desirable.

CUSTOMER SERVICE REQUIREMENTS:

  • Excellent people skills.
  • Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner.
  • Research, resolve, and respond to customer questions and callbacks in a timely manner and in accordance with established standards, policies, procedures and service level agreements.
  • Use interactive tools including chat, forums, email, monitoring and other web based tools to exceed customer expectations.
  • Ability to provide technically accurate solutions to customers.
  • Provide creative solutions to customer problems to ensure customer productivity.
  • When appropriate, escalate issues to appropriate individuals based on established guidelines and procedures.
  • Ability to exercise judgment using procedures and practices to determine the appropriate course of action.
  • Passionate about customers and helping them reach their goals.
  • Desire and ability to provide an outstanding customer experience.

 

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • ReduxLibraries
    • Atomic CSSLibraries
    • ASP.NETFrameworks
    • Ember.jsFrameworks
    • Node.jsFrameworks
    • CassandraDatabases
    • DynamoDBDatabases
    • Cosmos DBDatabases

Location

222 W Merchandise Mart Plaza , Chicago , IL 60654

What are Seismic Perks + Benefits

Seismic Benefits Overview

Seismic's winning culture comes from a never-ending focus on highlighting the achievements of individual employees, the company as a whole, and how the two are inexorably linked.
Oh, and we have a little bit of fun too.
Seismic was named a Best Workplace by Inc. Magazine in 2018 and 2017 and has been named a Best Place to Work by the San Diego Business journal each of the past four years.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Medical FSA and Dependent care FSA.
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Life insurance with a payout of 2x an employee's annual salary for the duration of employment.
Pet Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
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