Support Engineer

Trading Technologies creates professional trading software, infrastructure and data solutions for a wide variety of users, including proprietary traders, brokers, money managers, CTAs, hedge funds, commercial hedgers and risk managers. In addition to providing access to the world’s major international exchanges and liquidity venues via its TT® trading platform, TT offers domain-specific technology for cryptocurrency trading and machine-learning tools for real-time trade surveillance.

POSITION SUMMARY

This role involves troubleshooting critical issues and working alongside our engineering team to solve complex platform issues and maintain the production environment. We’re looking for talented and energetic people who thrive in a problem-solving environment.

WHAT WILL YOU BE INVOLVED WITH?

  • Become an expert on the TT platform, from front-end functionality to technical architecture
  • Work closely with Engineering and Site Reliability teams to troubleshoot issues
  • Efficiently manage multiple incidents simultaneously in a high pressured environment
  • Become an expert at analyzing both front-end and back-end logs
  • Interact with our customers regularly to understand issues and provide updates
  • Replicate software issues to diagnose and resolve incidents quickly

QUALIFICATIONS & TT CULTURE

  • Qualities You Bring to the Table:
    • Curious. Our ideal candidate is always open to new ways to solve problems.
    • Humble. We check our egos at the door. TT employees know that in a fast-paced production environment, anything can happen. We are ready to be proven wrong and can handle constructive criticism.
    • Integrity. Our team is proud of the work and support we provide, both internally and externally.
      Initiative. We raise our hand to help solve problems and actively make the experience better for customers.
    • Ownership. We recognize that a problem with any customer affects all of us. We own the value we provide within the organization.
  • What We Bring to the Table:
    • Competitive benefits, including: medical, dental, vision, FSA, 401(k) and pre-tax transit/parking
    • Flexible work schedules, 22 PTO (paid time off) days per year with the ability to roll over days into the following year, robust paid holiday schedule with early dismissal, generous parental leave (for all genders and staff, including adoptive parents) and backup child care
    • Tech resources, including: company-provided Mac or PC laptop and/or mobile phone of your choice, fitness tracker (including Fitbit or Apple watch), “rent-to-own” plans that deduct the buyout price of company-provided tech resources overtime; and a tech accessories budget for monitors, headphones, keyboards, etc.
    • Stipends and subsidy contributions toward personally-owned cell phones and laptops, gym memberships and health/wellness initiatives (including weight-loss, smoking cessation or Fitbit steps)
    • Complimentary breakfast, snacks, fruit and beverages
    • Casual dress code and inspiring, motivating office environment
    • Forward-thinking, culture-based organization with collaborative teams that promote diversity and inclusion through efforts such as TT Women in Tech
    • Internal culture committee dedicated to evolving company-wide camaraderie through onsite, offsite and international team-building events
    • Game room, meditation room, fitness classes and onsite bar (TT Tech Tap) providing complimentary beer and wine
    • Office is conveniently located above Union Station and close to various public transportation
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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages

Location

222 South Riverside Plaza, Suite 1100, Chicago, IL 60606

An Insider's view of Trading Technologies

What makes someone successful on your team?

It all comes down to being curious, to challenge yourself and to break through those challenges. One thing we thrive to do is improve and innovate, and think outside the box. It's about being curious, consistent and persistent. Not to just ask questions, but to ask the right questions and find the right solutions.

Mathis

Software Engineer

What are Trading Technologies Perks + Benefits

Culture
Volunteer in local community
Eat lunch together
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Team workouts
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement

Additional Perks + Benefits

Professional development course offerings and reimbursements. Open kitchen and craft beer bar. Health and wellness benefits, such as quarterly chair massages and gym discounts. Charitable matching for donations. 22 days of paid time off, plus holidays. Flexible spending accounts for medical and transportation. Life and disability insurance. Employee assistance services. Beautiful new office with relaxed environment.

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