ActiveCampaign is one of the fastest growing tech companies in Chicago revolutionizing marketing automation. Our software allows all of our users, the power to make smarter business decisions based on data-driven analytics.
We are currently seeking a talented Support Engineer to join us as we extend our marketing platform and work to scale with our quickly growing user database. This is an exciting opportunity to join a growing organization that truly cares about its people and their personal development. Work with amazing people on an amazing product!
What your day could consist of:
- Working on a cross-functional team to improve the ActiveCampaign customer experience
- Investigating and troubleshooting customer issues, and bringing them to resolution as quickly as possible
- Documenting troubleshooting and issue resolution steps
- Tracking and organizing issues for future trend analysis
- Working with other engineering teams to resolve issues and perform root cause analysis
What is needed:
- Ability to quickly identify, diagnose, and troubleshoot issues within web applications
- Customer focused problem solving & communication skills
- Experience with an object oriented language (PHP, Ruby, Java, etc.) and a relational database. PHP experience is a plus
- Experience with MVC frameworks a plus (i.e., Laravel, Lumen, Symfony, RoR)
- Experience with ORM frameworks a plus (i.e., Doctrine, Eloquent, ActiveRecord)
- Writing automated tests a plus
We continually invest in our employees and offer comprehensive benefits including 100% coverage of your medical premiums and 50% for dependents, open vacation policy, fully paid maternity and paternity leave, 401k matching, catered lunches every day in a kitchen stocked with snacks and fresh fruit, free CTA or Metra passes, and a DIVVY bike membership (to name a few).
At ActiveCampaign, we are committed to maintaining a culture that is inclusive and diverse. Our colleagues foster an environment that is warm, supportive, and helpful where we treat each other exceptionally well. We are looking to add curious, driven, and creative individuals to our team who are ready to grow with us!
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