Site Reliability Engineer Team Lead

| Chicago

What you’ll be doing:

In this role, you will lead day to day operations of the SRE team, and will collaborate with TechOps leadership team on the overall department strategy. You’ll act as a liaison between the SRE team and stakeholders, advocate for high quality solutions, eliminate roadblocks, and support the team’s shift to a true DevOps culture. In addition, you will mentor team members and build a collaborative environment, allowing the team to reach their full potential.

Responsibilities:

  • Prioritize operational requests for the team. Ensure good balance of operational vs project work
  • Set up strategy for on call rotation and report on team metrics
  • Support recruiting activities and onboarding of new hire
  • Lead major incidents from identification and troubleshooting through to service restoration
  • Support troubleshooting activities with the appropriate individuals, teams, or vendors
  • Champion best practices and create frameworks to drive stable and scalable processes
  • Work closely with SE and Product teams to advise on sound operational strategies

What you should have:

  • Experience with devops as a culture
  • Passion for coaching, mentoring, and developing engineers
  • Proven project management skills, specifically the ability to estimate scope, break up problems into deliverable chunks, and pivot when requirements change
  • Experience troubleshooting ambiguous problems and performing root cause analysis
  • Understanding of IT infrastructure (Linux, network technologies, relational databases, web technologies, etc.)
  • You have your Bachelor’s degree in Computer Science, Engineering, or equivalent experience

Nice to have:

  • Previous e-commerce experience
  • Experience with a programming language (Ruby or Go is a plus) and PostgreSQL
  • Experience with monitoring and metrics software for RCAs and performance trending, such as (but not limited to) Splunk, New Relic, DataDog, and Grafana
  • Experience working with on calls and teams located in different timezone.

About our team:

The SRE team prides itself on the breadth and depth of knowledge it maintains in understanding and orchestrating crucial operational activities across the portfolio of businesses within Enova. We work closely with key departments to resolve customer facing issues, assist with root-cause analysis, and continuously look for ways to improve overall system performance while supporting our Call Center with technical product issues.

About Enova:

Enova is a leading provider of online financial services that leverages its advanced technology and analytics to provide access to credit for non-prime consumers and small businesses. Our roots are in Chicago, but we have served nearly 5 million customers through our six businesses in the U.S. and abroad. We pride ourselves on hiring smart and driven people who bring new and innovative ideas to the table. Our philosophy is, "Life’s short. Work some place awesome."

Many of us consider our people to be Enova’s best perk. But to sweeten the deal, we also have a pretty awesome list of conventional (and less conventional) perks and benefits including competitive salaries, health care benefits, a 401K matching plan, a revamped parental leave program (and brand new nursing rooms for our returning mothers!) summer hours, tuition reimbursement and a sabbatical program. And of course we also have the things you’d expect at a leading tech company in Chicago, such as the snacks, game room, onsite massages/barbers/nail technicians, monthly social events, and sporting sponsorships.

Our goal at Enova is to recruit, hire, develop and maintain a diverse workforce. It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.

Read Full Job Description
Apply now
loading ...
Emailed

Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • RubyLanguages
    • GoLanguages
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • JIRAManagement

Location

175 W Jackson - Located right in the loop and easily accessible from the suburbs or the city.
Enova uses collaboration (plus a #win tradition) to tackle challenges
Watch

An Insider's view of Enova

How would you describe the company’s work-life balance?

Enova encourages employees to own their work-life balance journey by providing an environment that allows them to be successful. Leaders value the results you create, rather than the number of hours in front of your desk to get to those results. Bottom line, people respect that you have your own unique working style, which is yours to discover.

Jungmin

Cho

What are some social events your company does?

Enova’s social calendar has something for everyone. Events range from comedy shows to bowling for charity. We host & sponsors events, including the Chicago Women in Tech conference and weekly meetups. It’s easy to find people with similar interests; if there’s something missing from Enova’s social list, make it happen! People will definitely join.

Curtis

Hiller

What are Enova Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Happy Hours
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Sabbatical program • Summer Hours • Recognition programs • On-site discounted yoga, manicures, haircuts and massages • After-hours food delivery and commuting reimbursement • Monthly social events • Discounted gym memberships • Intramural sports • Pet insurance

More Jobs at Enova35 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Operations
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Project Mgmt
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Product
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago