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Salesforce Administrator

| Chicago
  • Job Description Summary

    CCCIS is looking for a Super Salesforce Admin to Learn Salesforce CPQ.

    This is a hands-on resource that has familiarity with all aspects of Salesforce, including the technical requirements, system configuration, user requirements, and all related policies and procedures.
    The Salesforce CPQ Admin will execute all configuration changes and will proactively monitor the system configuration and controls. This role will require the individual to learn Salesforce CPQ on the job and support those functions in the future.

     

    Job Duties

    • Understands all aspects of Salesforce configuration (technical and functional) for Sales Cloud
    • Collaborates with the Salesforce users to support them in their role and provide information and training on new features and functionality.
    • Collaborates with the Salesforce Business Owner(s), IT systems leadership, CRM Steering Committee and other stakeholders to ensure functionality meets field needs and to develop ongoing project plan
    • Maintains high-level familiarity with other IT system /business application capabilities and scope definition in order to make recommendations about potential upstream/downstream integration or functionality intersection points.  
    • Monitors inbound support requests, assigning accordingly and completing promptly; identifies and implements new ways to automate common/repeated scenarios
    • Regularly audits data to uncover data integrity issues and/or opportunities for process improvement
    • Performs mass data imports using the API or import tools as requested
    • Manages and implements customization requests, including creating workflow triggers, workflow alerts, automated email responses, etc. 
    • Modifying the sharing model as required
    • Creating and managing email and mail merge templates
    • Importing and updating campaign data and creating/modifying Lead Assignment Rules
    • Executes all assigned configuration changes
    • Able to execute test plans to ensure a quality solution is delivered
    • Participates in formal governance and change/release management processes
    • Develops ad-hoc reports as requested by user groups or stakeholders, performs analysis on data as require
    • Manages all security settings and conduct regular security/configuration audits accounts/contacts/opportunities for deactivated users 
    • Future CPQ Goals:
      • Obtain depth knowledge and configuration of Product setup, Product Options, Product configuration & rules, Pricing, Discounting and Quote templates in Salesforce CPQ
      • Performs new CPQ release evaluations with Business Owner & executes new functionality roll-outs

     

    Qualifications

    • Bachelor’s Degree in Information Technology or related field; or an equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job required
    • 3+ years Salesforce Administrator
    • Salesforce Certified Administrator (ADM201)
    • Salesforce CPQ experience, preferably in an administrator role (with configuration and DocuSign integration experience) would be a huge plus!
    • Fluency in core CRM concepts with a strong analytical mindset
    • Excellent communication and organizational skills
    • Ability to work with and influence peers and senior management
    • Self-motivated with critical attention to details, deadlines and reporting
    • Strong knowledge of AGILE/SCRUM Processes

    Why Choose CCC:

    We promote a healthy work-life balance and offer generous benefit plans and resources designed with employee satisfaction in mind.
    What we value is simple - customers, employee commitment, collaboration and clear communication.
    We hire people who will embrace the company’s goals and productively contribute in ways that help us serve the customer, innovate, and stay strong.
    We make it a priority to keep employees healthy, happy and enriched.

    • Healthy - Wellness programs, competitive medical benefit offerings
    • Happy – Recognition programs, a confidential employee assistance program, Perkspot/employee discount program and potentially flexible work arrangements such as staggered start times
    • Enriched – Tuition reimbursement, training and learning programs, and leadership development opportunities

    Our corporate headquarters is located in downtown Chicago within the historic Merchandise Mart—a certified LEED (Leadership in Energy and Environmental Design) building.

    Please Note: Contingent Workers, Field Inventory Representatives and Interns are not eligible for the benefits above.

    CCC Information Services was recognized by Forbes as one of America’s Best Mid-Sized Employers in 2018 and ranked #17 in the Top 100 Digital Companies in Chicago in 2017 by Built In Chicago.

    CCC is ready to help you shift your career into high gear. Let's get started!

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • Twitter BootstrapLibraries
    • AngularJSFrameworks
    • DjangoFrameworks
    • SpringFrameworks
    • HadoopFrameworks
    • HBaseDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases
    • NoSQLDatabases
    • SparkDatabases
    • Google AnalyticsAnalytics
    • PhotoshopDesign
    • JIRAManagement
    • WordpressCMS

Location

Two city blocks and twenty-five stories of innovation and culture. theMART is interwoven into the fabric of Chicago’s history as an innovator in tech

An Insider's view of CCC

How would you describe the company’s work-life balance?

I've been here 5 years, and I learn something new everyday. I have the opportunity to grow my skill set, the flexibility to spend time with my family, and the support to accomplish my professional goals.

Prasanthi

Manager, Quality Assurance

How do you collaborate with other teams in the company?

There is a strong focus on learning and progressing from missteps, with the ultimate goal of making sure we meet
business needs. I have the flexibility to talk directly to people outside of my immediate team which speeds up the delivery process, and aids in responsiveness.

Jennifer

Services Delivery Manager - Austin, TX

How has your career grown since starting at the company?

When I started as an intern at CCC, I was trusted to work with extraordinary technology. Now, as a DevOps Manager, I get to work on those technologies and new ones with other pioneers - that type of innovation ignites my creativity.

Amin

Manager, DevOps

How do you empower your team to be more creative?

Our teams are technically adept and highly capable. Equally, if not more importantly, they have a passion and desire to learn. We're not satisfied just cranking out code, there is a strong desire to learn about our customers and be creative

John

Director, Product Development

How does the company support your career growth?

Employees get to learn about multiple products across our entire customer base. This allows employees to figure out what area aligns best with their strengths and interests, and where they are looking to grow.

Susanne

Manager, Operations

What are CCC Perks + Benefits

CCC Benefits Overview

Perks are fun, but they should also be highly functional. So we offer more than just free coffee and gym membership benefits (though we've got those, too). We offer comprehensive and well thought-out benefits for your health, happiness and bank account.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
CCC's Flexible Spending Accounts (FSA) help employees cover out-of-pocket expenses with pre-tax contributions for medical, dental, vision, prescription drug, and dependent care expenses.
Disability Insurance
CCC provides short-term and long-term disability insurance.
Dental Benefits
CCC provides two dental plans with Aetna, PPO and DMO.
Vision Benefits
CCC provides two vision plans with VSP.
Health Insurance Benefits
CCC offers four medical plans offered through BCBSIL (PPO, Health Savings Account [HSA], Health Care Account [HCA], and Kaiser Permanente HMO.
Life Insurance
Pet Insurance
Wellness Programs
CCC's wellness programs includes bio-metric screenings, financial wellness, and weight loss programs. All of these are provided free of charge.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
CCC offers ROTH and/or pre-tax contributions.
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
CCC allows employees to work remotely pending their team and manager's discretion.
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Happy Hours
Monthly in-house happy hours organized by our CCC employees. Often these have themes for each month depending on time of year. March Madness, Cubs vs White Sox, Mardi Gras, and more!
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
CCC offers tuition reimbursement to an accredited academic institution for all full-time employees up to $5,250 annually.

Additional Perks + Benefits

We know that investing in employee development is crucial. Employees have access to the CCC Learning Academy. The CCC Learning Academy was created as an internal platform for you as an employee. You come here to learn new skills such as time management, cooking, financing a home or career and business development. We empower our employees to learn within these four walls, but then go out and collaborate on these ideas with friends and family

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