Quality Assurance Manager

Quality Assurance Manager

222 W Adams St, 11th Floor
Chicago, Illinois, 60606
United States

West Monroe isn’t a start-up consulting firm, but we act like one.
From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better.

If you are looking to be a “behind the scenes” technologist, this isn’t the place for you. We celebrate driven professionals who thrive in a collaborative environment. Sound interesting? Then West Monroe Partners just might be the place for you.

Think you’re up to the challenge?
West Monroe Partners is currently looking for a Quality Assurance Manager to join our Shared Services function within the Quality Assurance and Client Delivery team. The manager will be responsible for the planning, management, and execution of several quality assurance policies, programs, and initiatives. This role may have contact and interaction with all levels of the WMP organization as well as external clients. Qualified candidates must have experience with project management and quality assurance as well as be ideally be familiar/have experience with a variety of the different projects (strategy, ERP, software selection, application development, etc.). Most importantly, candidates should be passionate about what they do and enjoy a fun, entrepreneurial environment!

Responsibilities:
* Foster and champion an environment that promotes trust, continuous improvement, innovation, quality outcomes and self-development.
* Foster open communication, that welcomes information sharing, seeks input from others and values diverse viewpoints.
* Coach, mentor, and train WMP employees to establish a consistent level of quality, accuracy, accountability, and compliance of organizational standards.
* Build relationships across the organization, while leveraging individual and cultural diversity to assist in achieving business goals and objectives.
* Assist in the development and implementation of West Monroe Partner’s quality assurance programs and policies, recommending revisions where necessary.
* Work with individual practices and branch offices to develop quality assurance plan.
* Document and share best practices with other practices/offices.
* Initiates suggestions for corrective action for procedural, product or process deficiencies.
* Responsible for assisting in the development of the project management life cycle and guidelines and creating safeguards against risk through proactive guidance, comprehensive documentation and continual assessment of WMP’s business processes and internal controls.
* Develop procedures, forms, instructions, and workmanship/implementation standards as necessary.
* Incorporate quality concepts and human factor techniques in the design of organizational operations.

Qualifications:
* Bachelor's degree in a related field is preferred or equivalent experience required.
* 6 + years’ work experience in professional services (IT and process consulting), project management and quality assurance.
* Positive attitude, excellent customer communications skills and the ability to act on own initiative with a strong commitment to customer service.

Skills:
* Ability to use appropriate analysis, judgment and logic when solving problems and making decisions.
* Ability to plan, execute and improve work processes to ensure achievement of business objectives.
* Ability to understand West Monroe Partner’s business, apply knowledge and critical thinking skills in day-to-day problems and solutions.Ability to listen actively and communicate effectively with others both orally and in writing.
* Ability to relate well with others, build relationships and constructively interact with a variety of people and situations.
* Ability to proactively achieve goals and objectives, which positively impact West Monroe Partner's business results.
* Ability to demonstrate integrity while successfully managing work demands and pressure; continually pursues personal development.

West Monroe Partners is an Equal Employment Opportunity Employer -
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Backbone.jsFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AccessDatabases
    • CassandraDatabases
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • OracleDatabases
    • PostgreSQLDatabases

Location

222 West Adams Street , Chicago, IL 60606

An Insider's view of West Monroe Partners

How do you collaborate with other teams in the company?

West Monroe's collaborative culture allows you to grow professionally by working across practices, industries and offices - all while creating value for the client.

Kirsten

Senior Consultant, Mergers & Acquisitions

What makes someone successful on your team?

If you refuse to shy away from a challenge and enjoy working with an intelligent group of people that genuinely care about those around them, your success will be imminent at West Monroe.

Adam

Manager, Advanced Analytics

What are West Monroe Partners Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

Where you decide to build your career is one of the most important decisions you will make. Our hope is you see the value of building it here at West Monroe Partners. As a firm, we strive to provide a total rewards model that illustrates our commitment to our people and their growth, creating value today, tomorrow and well into the future.

We invest in you. At West Monroe Partners, we don't just give lip service to the philosophy that people matter. We invest in it, through an attractive package of rewards that promotes your health and well-being, your financial future, your development, and your satisfaction and enjoyment at work.

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