IVR Software Engineer - Versay

| Chicago

IVR Software Engineer - Versay

 

Versay Solutions Company Profile

 

The human voice is capable of conveying nuances and meaning that just can’t be expressed through clicks and text messages. And for that reason, voice-interactions have always had a special power to shape your perception and experiences. At Versay, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state of the art IP telephony, to cutting edge real-time analytics, Versay Solutions makes millions of voice interactions better every day.

What we are looking for

We believe that all voice interactions have a special power to create great customer experiences even when those interactions are with automated systems. Automated voice experiences should be intuitive and efficient while maintaining a personal feel. Versay Voice Application developers practice this belief every day when they create compelling user experiences through intelligent voice browser applications. Creating these kinds of experiences is both an art and a science and requires people with intuition, creativity and ability to imagine many different user perspectives. We’d like to add a technological member to the team, a team member that will:

 

  • Energizes their teammates to continuously improve
  • Possesses strong technical capabilities
  • Enjoys working independently in fast paced technical environment
  • Analyzes existing architecture to make consistent improvements
  • Possesses excellent analytical and problem-solving skills
  • Demonstrates curiosity with regards to software
  • Provides on-call support to external customers
  • Works with cross-functional teams to troubleshoot issues

What you can expect to be doing

As an IVR Application Development Software Engineer you will be developing next generation Interactive Voice Response application solutions using the latest frameworks and tools. As a member of the Engineering team, you will design, develop and deploy application solutions for the company’s expanding list of clients using advanced call processing, speech and network technologies.

On a daily basis, the most important responsibilities you will fulfill are to:

 

  • Develop IVR applications using a variety of technologies, including Java, .NET, VXML, JavaScript, JRuby and Groovy
  • Apply advanced knowledge of the Object-Oriented principles and best practices of software development to enhance products and customer experience.
  • Perform design and code reviews.
  • Learn and implement a wide range of technologies that integrate solutions with customers.
  • Transition solutions to internal and external platform teams.
  • Prioritize and juggle between multiple projects based on customer needs.
  • Communicate with external customers as required.

What we need to see from you

To be considered for this position you must have:

  • 2+ years as experience as a software developer.
  • Proven track record of developing high quality software
  • A strong understanding of Object Oriented software development techniques
  • Demonstrated ability to achieve stretch goals in a highly innovative and fast paced environment.
  • Ability to communicate with peer developers, executive managers and external customers.
  • Experience with VXML, ASR, Call Center Telephony and IVR development platforms such as Cisco CVP or Genesys.
  • Deep understanding of the principles of IVR Voice User Interface design.
  • Effective time-management, organizational and prioritization skills
  • Strong sense of responsibility, accountability and passion about quality of work, desire to learn and take ownership
  • Very strong verbal and written communication skills
  • Computer Science / Engineering degree or equivalent experience.

Additional Qualifications (Preferred but not required)

  • Experience in MVC frameworks
  • Experience with Jenkins or other build server
  • Experience with Agile development practices
  • Interest in data collection and analytics
  • An understanding of multiple SDLC practices
  • Proficiency in at least one modern programming languages such as Java, C# or C++
  • Working with UNIX/Linux/OSX
  • Familiarity with JavaScript, Ruby on Rails, VUI Design
  • Deep understanding of the principles of IVR Voice User Interface design.  

Benefits

  • Comprehensive benefits package including health, dental, vision, disability and life insurance
  • Flexible hours
  • 401(k) with company match
  • Pre-tax commuter benefits
  • Gym membership

 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located on the Chicago River next to Ogilvie and Union Station for easy commuting and there are hundreds of restaurants to choose from.
2 N Riverside Plaza, Chicago, IL 60606

What are Vail Systems, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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