SMS Assist provides a fully managed business solution to more than 145,000 client locations with a network of over 20,000 affiliate subcontractors. Using its unique business model and proprietary cloud-based technology platform, SMS Assist continuously reduces client costs to maintain their properties, while improving service quality and speed of delivery.

Director of Sales at SMS Assist

Role and Responsibilities

This position is currently an individual contributor role reporting directly to the VP of Sales, Real Estate.  This individual will interface heavily with clients as well as the teams within SMS including sales, marketing and operations in order to grow the business and develop revenue streams into newer channels and client segments.

  • Deliver Revenue: Responsible for selling the firm’s technology and property management solutions into both residential and commercial real estate clients. Key contacts within target clients are C-suite and property management executives.  In addition, this position is responsible for generating revenue primarily from base business organic growth.
  • Maintain Customer Relationships: Maintain and foster existing customer relationships via face-to-face appointments, phone conversations, online presentations and emails.  Maintain ongoing communication with customers to understand their evolving needs and provide solutions.  Possess a thorough understanding of the customer’s organizational structure and leadership, with the ability to influence key decision makers.  Effectively demonstrate the firm’s value proposition and deal with customer issues, questions, and uncertainties throughout the sales process as well as after customers are on-boarded.  Identify and deliver on any opportunities to increase SMS Assist’s suite of offerings to existing customers. 
  • Remain Current on Industry/Customer Data: Maintain up-to-date, detailed customer knowledge and industry data. Read and research all relevant trade and industry materials, publications, public filings, news, etc.  Serve as an active member of groups and associations related to the industry and relevant customers.  Must be a ‘student’ of the single-family rental, facilities management, retail, and other related industries.  Must maintain current knowledge of trends and competitive activity impacting existing and potential customers.  
  • Participate in Pipeline Management: Responsible for updating sales activities and initiatives by category, customer and status in Utilize reporting to gain an understanding of which prospects are in various stages of the selling process and how to best allocate time and corporate resources.  Use appropriate selling strategies and techniques to engage clients at all stages of the pipeline.  
  • Operate within the Organization’s Financial, Legal, and Ethical Policies: Responsible for driving the growth of revenue and profit originating from the Sales department.  Manage the Sales P/L. 

Key Relationships and Partners:

  • Customers, Chief Revenue Officer, Sales / Business Development / Sales Operations teams, Marketing Department, Operations Managers, Account Management.

Qualifications and Education Requirements

  • Bachelor’s degree required, MBA preferred
  • Cover Letter Required
  • Strong sales background with 7-10 years of domestic sales experience, or 7-10 years of Real Estate Asset Management experience.
  • Experience selling a national outsourcing platform is a plus
  • Experience in selling complex solutions to specific Industries including Single-Family Rental, Retail, Commercial Real Estate, Financial Services; or any other sectors focused on property management of large distributed Real Estate portfolios
  • Value-based technology solution selling a plus
  • Must welcome responsibility, challenge and decision-making
  • A strategic thinker who can contribute to a sales strategy while also being tactical and hands-on in the rollout of operational initiatives
  • This is a Chicago-based position with domestic travel upwards of 30%

SMS Assist is an Equal Opportunity Employer (EOE)

Company Reviews

"The great thing about SMS is that if you are interested in a certain project, you can literally just take the initiative and jump in. If you really run with it, it won't go unrecognized
Joseph Rosenthal
Director, Strategic Initiatives
at SMS Assist
"The opportunity at SMS is limitless. With the extraordinary growth that our company is experiencing, there's no telling what opportunities are in store"
Courtney Lessner
Manager, Training
at SMS Assist
"The culture at SMS is incredibly vibrant. Being situated downtown Chicago's John Hancock Center brings a great sense of pride and excitement to the price.
Nicholas Ariano
Manager, Operations
at SMS Assist
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Why work with us
Chicago-based SMS Assist is an advanced technology company whose mobile and cloud-based facilities maintenance platform manages over 28,000 affiliated providers to service a nationwide roster of Fortune 500 clients representing over 50,000 locations. SMS's proprietary technology provides vendor management, logistics planning, real-time order tracking, predictive modeling and electronic invoicing to deliver on-time, best-in-class service to every location, every time. A leader in facilities management, SMS and its affiliated providers execute millions of services annually while delivering significant cost savings to their clients.
Our entrepreneurial culture and continual nurturing of innovation gives our employees the opportunity to be a part of something big. As a technology company, we offer a casual and fast-paced atmosphere that is challenging, rewarding and fun. We fully acknowledge the reason behind our continued success is the hard work of our talented employees. In this rapidly changing world, it’s crucial to always be learning, growing and developing your skills. At SMS Assist, we strive to make this a reality. We are very proud that our top priority continues to be the development and education of our employees. Through our internal continued-education program, SMSU, our employees are armed with the tools they need to learn, grow and succeed.
Perks & Benefits
Competitive Salary
Paid time off
Medical and Dental Insurance
Vision Insurance
Flexible Spending Plans
Prescription Drug Program
Free Fitness Center membership

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