Senior User Experience Researcher

| Chicago
We are Relativity. A market-leading, global tech company that equips legal professionals with a powerful platform to organize data, discover the truth, and act on it. The U.S. Department of Justice, 198 of top 200 U.S. law firms, and more than 70 Fortune 100 companies are among our customers who trust Relativity during litigation, internal investigations, and compliance projects.
 
Our SaaS product, RelativityOne, has become the fastest-growing product in the company's history and we have consistently been named a great workplace. As we grow, we continue to seek individuals that will bring their whole self to our team atmosphere.
 
Join us in the transformation of the legal industry and play a pivotal role in shaping the future of the practice of law and beyond.
As the Senior User Experience Researcher, you will take the lead in providing leadership to product design and development teams in researching and identifying priority user goals to influence the product development process. As part of the Product Management organization, you will develop strong collaborative relationships with product managers, engineers and interface with customers to identify key user insights. The Senior User Experience Researcher works under the minimal of managers. The Senior User Experience Researcher reports to the Director of User Experience.

Role Responsibilities:

  • Proven ability to interact with customers and empathize with their needs. 
  • Proactively plan and execute customer research throughout the design and development lifecycle.
  • Work with designers, product managers and other stakeholders to identify research needs.
  • Develop cross-functional relationships, collecting existing research and insights to inform research questions and collaborating on end-to-end research that looks across the customer journey.
  • Developing relationships across the company to collect existing research and insights to inform your research questions and collaborate on end-to-end research that looks across the customer journey
  • Experience in leading research studies using proven research methodologies including generative design research and contextual inquiry, participatory design workshops, interviews, formative and summative usability studies, and quantitative methods, such as surveys and data analytics.
  • Experience in leading empathy and design-thinking workshops to drive cross-functional collaboration that translates research findings into actionable product goals and direction.
  • Synthesize findings into meaningful themes, write actionable and impactful reports with compelling data visualizations and expertly share these results with a variety of audiences, including key stakeholder updates.
  • Add to research findings with data from other sources including analytics, customer support records, sales contacts, etc.
  • Proactively look for opportunities to add to our customer knowledge outside of projects.
  • Evangelize customer insights with internal product and customer groups, leveraging tested cross-functional communication and collaboration methods.
  • Contribute to the team’s advancement by trying out new research techniques.
  • Coach and mentor others in the user experience team to contribute to Relativity’s ethos of continuous improvement and development.

Preferred qualifications:

  • You possess a natural curiosity and ability to empathize with customers.
  • You enjoy collaboration and building team spirit.
  • You’re a pattern finder and holistic, critical thinker.
  • You relish problem-solving and don’t shy away from challenges.
  • You possess the ability to work well with other researchers, product managers and product designers
  • You’re able to give design recommendations based on knowledge of web and mobile design patterns, usability heuristics and understanding of cognitive processes.
  • You’re able to swiftly revise and improvise research plans as needed.
  • You have effective teamwork and communication skills
  • You have excellent verbal and written communication to clearly, succinctly, and completely communicate intent (both technical and non-technical) in interactions with team members and customers, including presentation skills.
  • You demonstrate excellent time management to ensure time is optimally allocated to meet prioritized business need.

Minimum qualifications:

  • At least 5 years’ professional experience in user research with an emphasis on research related to software and digital experiences, or a bachelor’s degree and 3+ years professional experience or a Master’s in HCI or similar discipline.
  • Experience designing and conducting usability studies.
  • Experience working with Agile development environment.

At Relativity, we live our core values and we thrive on solving complex problems. We’re dedicated to continually improving our product and providing relentless customer service. We seek professionals that will bring their authentic and unique experiences to our teams.
 
We understand career choices are a big decision, and we thank you for considering Relativity.
 
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
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    • JavaLanguages
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    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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