Senior User Experience Researcher

| Chicago

 

Do you have an eye for detail that borders on obsession? Are you a champion for quality and collaboration?

 

Groupon’s mission is to become the daily habit in local commerce and fulfill our purpose of building strong communities through thriving small businesses by connecting people to a vibrant, global marketplace for local services, experiences and goods. In the process, we’re positively impacting the lives of millions of customers and merchants globally. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. If you want to take more ownership of your career, then you're ready to be part of Groupon.

 

The Design Union is a team of talented Product Designers, UX Researchers, and UX Content Strategists at Groupon who are striving to revolutionize local commerce impacting the experience of customers through our creativity and real passion for solid UX design. Our multidisciplinary team focuses on innovating both consumer and merchant sides of product initiatives. We drive the end-to-end product design for both customers and merchants—including defining the problem rooted from customer insights, brainstorming on the product vision, crafting and validating workflows, interactions, and visualizations.

 

As a design team, we champion entrepreneurship, authenticity, collaboration, and quality. Check out our team websiteteam video from an offsite this last year as well as Medium blogs, and take a peek at our Design team culture.

 

As a Senior UX Researcher in Design Union at Groupon, you will actively participate in ideation exercises to push the boundaries of what we build and to improve existing products, both in and outside personal expertise. You will use various research methodologies to plan, execute, and report customer interactions with both Groupon Merchants and Consumers. You will apply multiple types of UX Research methodologies with your sharp product instinct and customer empathy, and work alongside cross-functional teams to distill the most optimal solutions for our customers. You will actively build a strong relationship with business leadership, marketing, sales, product and development teams to design a world-class consumer experience. You’ll own a meaningful and wide range of products impacting the experience of millions of customers.

 

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a compelling place to work?

 

You'll Spend Time on the following:

  • Actively participate in ideation exercises to push the boundaries of what we build and to improve existing products, both in and outside personal expertise

  • Use various research methodologies to plan, execute, and report customer interactions with both Groupon Merchants and Consumers.

  • Collaborate with UX Design to define prototypes for use during usability testing of proposed designs and interactions.

  • Deliver research findings at various levels of detail to match the audience needs.

  • Deeply understand, contribute to, and if necessary challenge the requirements and business goals of projects you work on

  • Actively build a strong relationship with business leadership, marketing, sales, product and development teams to design a world-class consumer experience

 

We’re excited about you if you have:

  • Bachelor or Master degree in HCI, Design, Cognitive Psychology or a related field

  • You have an impressive portfolio showcasing your strong problem-solving ability

  • You have excellent verbal and written communication skills

  • You’re a self-starter who can execute in a dynamic environment with minimal direction

  • You’re able to work collaboratively in an environment that promotes constant team communication

  • Extremely detail-oriented perspective and also able to see the big picture

  • You possess a strong point of view through the lens of a customer advocate

  • You obsess over the details while being able to see the big picture

  • You’re versed in not only qualitative but also quantitative research

 

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our employee resource groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • FluxLibraries
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • DjangoFrameworks
    • Ember.jsFrameworks
    • HadoopFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • AccessDatabases
    • HiveDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • TeradataDatabases
    • IllustratorDesign
    • PhotoshopDesign
    • BasecampManagement
    • JIRAManagement
    • SalesforceCRM

Location

Our headquarters is nestled alongside the Chicago River in the bustling River North neighborhood, close to both blue and brown line CTA trains.

An Insider's view of Groupon

How would you describe the company’s work-life balance?

Groupon provides an environment where I can strive for maximum work-life effectiveness, room for growth, and there is always something new to do. I enjoy spending lots of time at work because I love what I do; the hours are not burdensome, Groupon fits me. I define success in my own terms & Groupon provides us with the flexibility to be successful.

Milan

Senior Manager of Operations

What kinds of technical challenges do you and your team face?

We are working on arriving at the optimal attribution models across different areas of our business. For example, the attribution of a purchase to a specific experience — a home page feature, an email, a push notification — likely has a different window of time where we can reasonably say a specific purchase is a result of a specific experience.

Kristi

Data Scientist

How has your career grown since starting at the company?

Here at Groupon, what you do matters. I got my start at Groupon as an intern and have had the opportunity in the past (almost) 5 years to build out a global volunteer program that has engaged over 5,000 employees in over 63,000 hours of service supporting the work of close to 650 nonprofit organizations.

Alicia

Program Manager, Employee & Community Engagement

What projects are you most excited about?

Recently, we committed to having 100% of our job descriptions reviewed for gender balance by the end of 2018. Also for 2018, work will continue with our Employee Resource Groups, who play a pivotal part in the attraction and selection of diverse top talent, and themselves can be developed and promoted into company leaders.

Carlos

Head of Diversity Recruitment

What are Groupon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Recreational Clubs

Additional Perks + Benefits

Fitness benefits. Free office shuttles. Paid parental and family leave. Comprehensive sales training program. Sense of joy. Onsite cafes. Unlimited Routine Time Off (RTO). Flexible spending accounts. Life & AD&D insurance. 401(k). Disability coverage.

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