Senior Art Director and Designer

| Chicago

About Tock

Tock is reimagining how chefs, restaurants, and wineries across the world run their businesses and manage reservations.

Nick Kokonas and Chef Grant Achatz opened Alinea to international fanfare in 2005 - now a perennial Michelin three star and widely considered one of the best restaurants in the world. For years they were spending $140,000 a year on staff dedicated to managing reservations and losing an average of $260,000 a year on cancellations. Knowing there had to be a solution, Nick started work on a new reservation system. The homemade platform was a success, nearly eliminating no-shows and dramatically improving the guest experience. Soon after, Nick founded Tock with Brian Fitzpatrick, founder of Google's Chicago engineering office, to turn this simple idea into a robust platform to change the way people dine.

Tock’s explosive growth (as of June 2019):

  • Won Chicago Tribune's "Game Changer" Award for industry innovation
  • Reached a global customer base of 23 countries operating in 100+ cities
  • Has now processed over half a billion dollars in prepaid reservations

What We’re Looking For

We are looking for a brand-obsessed art director/designer with an extensive digital background. The position is responsible for delivering high-performing, on-brand, creative assets for web, email, social media, and digital acquisition ads. We’re looking for someone who wants to meaningfully contribute to our business and is looking for the right place to do it all.

What You’ll Do

  • Support marketing and sales with a primary focus on digital campaigns, email campaigns (B2B and B2C), landing pages, and sales collateral and presentations
  • Performance-focused design: building a creative strategy and develop digital assets aimed at hitting key performance metrics (e.g. click-through rate, conversion rate, activation rate) across social media platforms
  • Create ads that clearly communicate Tock’s value to new and existing customers (B2B) and guests (B2C)
  • Create a catalog of ads and optimize quickly working closely with the marketing manager
  • Manage and design projects with limited lead time
  • Work closely with the Marketing, Sales, Product, and Creative teams to develop design concepts and build performance ads that drive acquisition on our digital channels
  • Collaborate with design leads and external teams to ensure new campaigns and design work are produced at standards that uphold/elevate the company’s brand identity—always with a customer-focus

Required Skills

  • 5+ years of relevant experience
  • Great design skills that cover a wide range of creative execution including interactive, digital, social, email
  • Portfolio demonstrating past experience launching major campaigns
  • Proficient knowledge in Sketch or Figma, Photoshop, Illustrator, and InDesign
  • Basic HTML and CSS coding experience or willingness to learn (primarily for e-mail)
  • Experience designing specifically for the email channel with a complete understanding of email design best practices
  • Experience working quickly and efficiently, and keeping pace in a startup environment
  • Be comfortable with projects that may not be completely defined and use a scrappy, resourceful approach to bring definition and drive results when needed
  • Experience working with writing partners to develop concepts, through to execution
  • Demonstrate strong collaboration and communication skills
  • Demonstrate strong organizational skills: meet tight deadlines and manage multiple projects at once
  • Bachelor’s degree in design preferred

The Team

The marketing team brings a broad range of skills to the table across strategy, design, coding, and creative writing. We work in a close-knit environment with the shared objective of growing global interest and awareness of Tock across the restaurant, winery, and event industries. We use a data-driven approach to identify the most effective marketing channels. We pride ourselves on test-and-learn strategies and aren’t afraid to be a bit audacious (it’s easy when your CEO encourages it). The team is creative, nimble, and passionate about helping not only our customers succeed in a very competitive market, but also helping guests discover and experience something uniquely delicious.

What We Offer

  • Competitive salary
  • Full benefits (medical, dental, vision), 401k
  • Paid time off
  • Paid parental leave
  • Free daily lunch
  • Nitro coffee on tap

Interested?

Please submit your resume and cover letter, letting us know why you're interested in Tock, using the link below.

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Location

Tock's headquarters is in the West Loop close to public transit, the highway, and all of the neighborhood's best restaurants and hotspots!

An Insider's view of Tock

What’s the vibe like in the office?

What I love most about working at Tock is the support I get from my immediate team. We created a culture where we can work off of each other's strengths and come up with a plan on how to fix and learn from each other's mistakes. The cold brew on tap isn't bad either.

Dantee

Hospitality Manager

What does your typical day look like?

Every day in sales here is different than the last, and we have the flexibility to create our own schedules. Some are spent researching and reaching perfect matches for Tock, some are spent meeting with some of the world's best chefs in the coolest cities, and some are spent rolling up our sleeves and ensuring successful onboarding for our clients.

Brad

Territory Account Executive

What makes someone successful on your team?

A successful member of our team needs to be determined, passionate about our product and the success of our partners, persistent and flexible in trying new ways to reach potential new partners, and organized to easily manage your deals and leads. An optimistic and friendly attitude also goes a long way!

Maggie

Territory Account Executive

What unique initiatives do you have that encourage innovation?

For those that love food and eating out, what if I asked you, where should I go to dinner. What would you say? Tough question, right? The restaurant scene in Chicago and across the entire world is more crowded now than ever before. So at Tock we’re helping restaurants compete and succeed with tools to make them better businesses.

Dan

Director of Design

How do you collaborate with other teams in the company?

I've never worked with a more collaborative, talented, and hard-working group of people, across all of our teams. Everyone is willing to learn and adapt as the company grows and scales. Not only do all departments have full visibility into what the others are doing, but we actively seek out ways to help and improve lines of communication.

Huong

Account Manager

What are Tock Perks + Benefits

Tock Benefits Overview

Competitive salary
Full benefits (medical, dental, vision), 401k
Paid time off
Paid parental leave
Free daily lunch + stocked fridge
Nitro coffee and wine on tap
Friday afternoon happy hours
Pre-tax commuter benefits
Happy hours + company outings
BYOD (bring your own dog) to work
Working with the world's best chefs and restaurateurs

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Game Room
Our game room includes Foosball, Darts.
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings on occasion.
Cross functional training encouraged
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