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Manager, Product Design

| Chicago

The Experience Organization at ServiceNow is growing rapidly and we are hiring across our many offices across the US. For the Manager of Product Design we are specifically looking to fill the role in our offices Pleasanton, CA; Santa Clara, CA; and San Diego, CA. ​

We are looking for a Manager of Product Design with the passion to solve complex business problems through design thinking, and who consistently strives for continuous betterment of their work. As a designer, visionary and systems-level design thinker, you will provide leadership to a team of designers and direction for a portfolio of products. You will collaborate with other UX, Product and Engineering teams to create holistic and compelling experiences for our customers.

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.

We’re disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and constantly evolving. We are passionate about our product, and we live for our customers. We have high expectations and a career at ServiceNow means challenging yourself to always be better.

We are always looking for passionate individuals to lead the user research, prototyping, or experience design activities for a portfolio of customer solutions. You will be part of the growing world-class Design Experience Organization (DEO). DEO creates new and compelling experiences for ServiceNow – enabling people around the world to get more done, faster than ever before! Find out more about us at: http://deo.servicenow.com

 

What we expect you to achieve in this role:

  • Recognized as owner and leader in a few management domains
  • Effectively mentors and nurtures all subordinates, while directly managing 3-5 designers
  • Considers team dynamics when executing design decisions
  • Ensures high levels of productivity and quality work
  • Leads Senior Design Staff to align design efforts
  • Interfaces with key product team stakeholders to ensure projects are successful
  • Leads/runs design discussions
  • Coordinates design resources for projects
  • Proactively anticipates and removes roadblocks
  • Uncovers and effectively resolves personnel issues
  • Consistently sets entire design team up for success
  • Regularly mentors and inspires the team
  • Establishes and enforces team processes and programs to improve effectiveness and productivity.
  • Manages hiring efforts and successful growth of the design team
  • Evangelizes design thinking and acts as a political shield for the design team
  • Is seen as a thought leader within the company

 

What you get to do in this role: 

  • Make a positive impact in the lives of millions by defining the user experience at ServiceNow!
  • This role will have a heavy focus on new and upcoming solutions that will revolutionize workplace collaboration and productivity all over the world.
  • Work collaboratively inside a cross-functional team, effectively integrating your design expertise inside a truly agile environment, launching radical new solutions in rapid succession to solve long-standing challenges. Your team will be your first customers - we ‘eat our own dog food’!
  • Working closely with product management and engineering, provide your interaction design perspective to help in ensuring a unified and cohesive experience across the ServiceNow ecosystem.
  • Conduct user needs assessment, task analysis, and develop user profiles; identify key tasks for user research, competitive analysis, user testing, and develop usability plans.
  • Develop high-level task flow content and then use storyboards and other design documents to communicate concepts and vision to others.
  • Rapidly iterate theoretical task scenarios, navigation map, flow, and state-transition diagrams to document design decisions.
  • Develop UI layouts including controls, labels and graphical elements for software on both mobile and desktop platforms with an eye towards experience unification.
  • Participate in documentation development processes such as user experience specifications, testing and evaluation.
  • Work closely with product management in UX ideation and innovation.

 

In order to be successful in this role, we need someone who has: 

  • Enterprise product design experience in one of the following verticals:
    • IT, Security Operations, Customer Service Management, Human Resources, Performance Analytics, or Consumer Brands
  • Bachelor’s Degree (or equivalent experience) in visual design, interaction design, human interaction sociology, psychology, or related disciplines.
  • A recent portfolio is required to apply
  • At least 8 years of visual and interaction design, with 5 years of Experience Design or equivalent.
  • At least 3+ years of experience managing design teams
  • Deep understanding of iOS and Android UI conventions, including the HIG and material design.
  • Expert with Sketch, Photoshop, or other design tools.
  • Ability to do rapid prototyping in Axure, Keynote, Framer, Principle or similar tools.
  • Ability to understand and distill complex problems into clean solutions.
  • Must have strong written and verbal English communication skills.
  • Must have excellent teamwork, communication, and technical problem-solving skills to contribute within a multi-functional and multi-disciplined team.
  • Obsessed with the relentless pursuit of UX perfection working inside an iterative and agile development environment.
  • Irritated when encountering pull door handles that can only be pushed inward.
  • Must be able to work with minimal supervision in a fluid, fast-paced and truly agile environment.
  • Expected to demonstrate a high level of initiative, good sense of humor, and a “make it work” ethos.

 

Bonus Points

  • Knowledge of web design technologies (HTML, CSS)
  • Experience working in an agile or incremental manner
  • Experience with Git

We provide competitive compensation, generous benefits, and an exciting, start-up atmosphere. We are a collaborative and merit driven team, where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers while working with advanced technology and a talented development team, come join us!

Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

First tenants of brand new building on Lake and Racine in the West Loop. Steps away from Restaurant Row and Fulton Market's best spots.

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

We make work better for people—including our own. From work environments that help us do our best work, to benefits and a culture that encourage employees to stay healthy, happy, engaged, and growing, we keep our people at the center of everything we do.

Culture
Volunteer in local community
Full-time employees get 20 hours per year to volunteer with the non-profit of their choice.
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Diversity manifesto
Someone's primary function is managing the company's diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Remote Work Program
Work remotely on occasion as needed.
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
Diversity Program
Lunch and learns
Continuing Education stipend
We offer $5000 annualy for continuing education.
Online course subscriptions available
Paid industry certifications
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