Director of User Experience

| Chicago
At Relativity, we make software to help users organize data, discover the truth, and act on it. Our e-discovery platform is used by more than 13,000 organizations around the world to manage large volumes of data and quickly identify key issues during litigation, internal investigations, and compliance projects.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.
Relativity is seeking a Director of User Experience to lead our efforts in design and user research for all of our product offerings, including RelativityOne. You will be a creative thinker, customer advocate, and self-starter with an entrepreneurial spirit who can manage a team driving ideation, analysis, and execution related to design and usability. You will demonstrate vision and strategy, well-honed design judgment, and a high bar for best in class design quality. 
As the Director of User Experience, you will build and lead a team of talented and experienced designers and researchers charged with creating world-class experiences for our customers as they interact with our products, both on the web and via mobile devices. This role reports directly to the SVP of Product and User Experience, and will directly manage the design and research teams, as well as collaborate closely with the Product Management and Engineering teams. 
The ideal candidate will highly customer-focused and possess high design standards. You will be comfortable with ambiguity, passionate about design, self-directed and have experience inspiring and empowering teams to drive simplicity and beauty across a complex suite of products. You will have managed design for a top online presence, understand mobile and web best practices, and have experience mentoring experienced designers and researchers. You must also have a deep understanding of how to build standards and process to deliver innovative, high-quality designs that empower our customers to maximize the value they obtain from our products, and be great at their jobs.

Role Responsibilities:

  • Recruit, nurture and retain a world-class team of designers and researchers.
  • Internalize company goals and the product roadmap.
  • Evolve, strengthen, and evangelize a world-class design culture.
  • Create a customer-centric vision and strategy for the user experience within our products.
  • Empower teams to design innovative, user-centric product solutions that delight our customers as well as meet Relativity product and company goals.
  • Demonstrate thought leadership by contributing subject matter expertise in the areas of information architecture, interaction design, visual design, user research, and online user behavior.
  • Set a high bar for the overall Relativity customer experience, ensuring anything that ships achieves a superior standard for brand, design, copy and overall UX.
  • Work collaboratively with business partners to define priorities, build consensus, and coordinate design schedules across multi-disciplinary teams.
  • Ensure our cross-platform web and mobile products support the customer and provide a consistent user experience.
  • Enable teams to use market analysis and customer research findings to drive design decisions and reduce ambiguity.
  • Develop an entrepreneurial user research function that serves as a knowledge center for the entire organization.
  • Collaborate effectively with a multi-disciplinary team to evaluate the feasibility of proposed designs and champion great UX in the face of technical constraints.
  • Support the user experience team in presenting design to work to Product and Engineering teams, as well as stakeholders and executive leadership, to gain buy in on proposed changes.
  • Lead the creation, implementation, and maintenance of the Relativity Design System.

Preferred Qualifications:

  • Experience leading design and usability efforts for a leading B2B SaaS/cloud product presence.
  • Experience in an agile environment preferred.
  • Experience in the field of document and/or content management.
  • Master’s degree in design, human-computer interaction (HCI), or equivalent professional experience.

Minimum Qualifications:

  • 10+ years of experience as a UX designer, interaction designer, information architect, or similar.
  • 5+ years as manager of design and/or research teams.
  • Demonstrate a portfolio of work with a proven track record for solving difficult UX design problems with intuitive interfaces for customers.
  • Experience closely collaborating with product and engineering teams.
  • Experience creating services and applications with multiple user touchpoints on different platforms and devices.
  • Proven experience using user research to develop and inform the UI.
  • Familiarity with technical aspects of UX across desktop and mobile (iOS, Android) platforms.
  • Excellent communication, interpersonal, and analytical skills including the ability to present design concepts clearly and persuasively to colleagues, partners, stakeholders and especially to senior executives.
  • Highly organized and effective project management capabilities.
  • Ability to work efficiently and demonstrate a bias for action in a fast-paced, sometimes ambiguous environment.
  • Relentless desire for innovation and driving high standards, balanced with business needs and customer expectations.
  • Bachelor's degree in design, human-computer interaction (HCI), or equivalent professional experience.
  • #LI-EH1

Relativity has over 160,000 users in 40+ countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and all of the Am Law 200. Relativity's cloud solution, RelativityOne, offers all the functionality of Relativity in a secure and comprehensive SaaS product. Our company has also been named one of Chicago's Top Workplaces by the Chicago Tribune for seven consecutive years.
If you’re ready to grow with us, we’d love to hear from you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • ScalaLanguages
    • AzureLanguages
    • ChefLanguages
    • PowershellLanguages
    • JenkinsLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.

An Insider's view of Relativity

How does your team reward individual success?

Rewarding success is one of my favorite parts of my role. Formally through annual bonus plans, thank you notes in our HR system and of course through promotions. I also like to submit nominations to be recognized at company meetings and spotlights in department newsletters. We move fast at Relativity it’s nice to slow down and just say thanks!

Jessica

Operations Manager, Customer Success and Support

How do you collaborate with other teams in the company?

On the Certification team, I develop exams and study content for our end users. To ensure that our exams are valid, I work with almost every team embracing their expertise and industry knowledge into the development process. It takes continuous interdepartmental collaboration to keep exam content accurate as the Relativity platform evolves.

Sean

Certification Specialist

How has your career grown since starting at the company?

As an Application Support Specialist, I have increased my technical knowledge in SQL database management, Network Administration, and Server Infrastructure. Prior to coming to Relativity, I had zero knowledge of e-Discovery, and now provide On-site training to our clients teaching them about the various e-Discovery tools Relativity has to offer.

Kamal

Application Specialist II

How do you empower your team to be more creative?

We have a semi-annual Hackathon where our engineers get to work on their own feature ideas for 3 days. The ideas that emerge have blown our minds and eventually become part of the product. In addition to design sessions that each team has, we also regularly have Relativity talks. These talks are a great way for engineers to share their experience.

Cindy

Manager, Software Engineering

What are some social events your company does?

Our annual user conference, Relativity Fest, is such a tremendous opportunity to get one on one face time with our partners. Fest draws 2,000 platform users and practitioners from all different facets of the industry and being able to connect with them and hear their stories is extremely powerful.

Michael

Platform Account Manager

What are Relativity Perks + Benefits

Relativity Benefits Overview

We have a great selection of benefits from very competitive insurance plans to fun office perks!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Performance Bonus
Bonuses are based on a combination of how the company performs as well as how the individual performs.
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Generous PTO
Everyone starts with 18 days of PTO, plus 11 paid holidays every year. Our office is also closed between Christmas and New Years, which does not take away from your PTO balance.
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Tax-free transportation opportunities.
Company Outings
We have our annual Summer Jam (picnic that includes friends and family), our User Conference - RelativityFest, and a holiday party each year.
Game Room
Our Cafe houses ping-pong, foosball, and a variety of arcade games - including Killer Queen (a multi-player game that is one of few in the country).
Stocked Kitchen
We have tea, coffee (including fancy espresso machines), a variety of LaCroix, soda, and many other things. We also have fresh fruit delivered twice a week in our pantry areas.
Some Meals Provided
Meals are often provided during morning or afternoon training sessions. There is also always plenty of leftover food from such meetings that employees can dive into after the attendees are finished.
Happy Hours
Different for each team, but always a great time!
Recreational Clubs
RelWOW (Relativity Women of the Workplace), Several Intramural Sports Teams (kickball, softball, volleyball, etc.), Vertikal (climbing group), Working Moms Group, Queeries, and several more.
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
All full-time employees (non-contract) receive $3,000/year to pursue professional development opportunities.
Diversity Program

Additional Perks + Benefits

We also offer a Divvy bike share discount, have Fooda discounts in the office, and offer DRYV Laundry Service for those who have workout clothes that need washing!

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