Technical Business Analyst

| Chicago
At Relativity, we make great software that helps users organize data, discover the truth, and act on it. Our product is used by more than 13,000 organizations around the world – in the cloud, on-premises, or both – to manage large volumes of data.
Here you can own your career in a community of values-driven people who help our customers around the world solve complex data challenges. If this sounds like the place for you, check out the details of this position below.

As a member of Relativity's technical PM group, you will help shape the future and vision of the Relativity platform. You will work with our product managers, customers, and platform developers to gather requirements and understand their needs. You will help our platform development teams build products that address those needs, and play an important role in the Agile development process.

Responsibilities

  • Understand the functionality of our platform tools, including our APIs, the ADS, and the platform infrastructure
  • Gather and understand the needs of platform developers, including ISVs, PHPs, corporations, and law firms - Partner with technical product managers to develop and maintain product roadmap
  • Oversee reporting on usage trends to help inform our product planning process
  • Support technical product manager and platform Scrum teams by developing and refining prototypes, FAQs, webinars, release notes, and product demos
  • Own documentation process for current and future state system functionality
  • Support technical product manager team to facilitate technical discussions with SMEs, client services, advice team, and others as needed to inform their work
  • Manage documentation updates on internal team processes

Qualifications

  • Excellent verbal and written communication skills
  • Ability to handle multiple projects simultaneously
  • Detail-oriented, enthusiastic self-starter with the ability to work both independently and in a team environment
  • Communication and workflow facilitation and inquiry skills
  • Understanding of the software development lifecycle; Agile experience a plus
  • BS or BA in computer science, engineering, business IT, technical communications, or comparable work experience preferred
  • 3+ years of business analysis experience in the software industry
  • Ability to work with non-technical clients in a consultative capacity to quickly learn new concepts and provide software solutions using effective verbal and written communication skills including presentation skills.
  • Experience in development efforts using iterative Agile (Scrum) methodologies preferable
  • Experience working in a technology industry preferred

Our software has more than 150,000 active users in more than 40 countries from organizations including the U.S. Department of Justice, more than 70 Fortune 100 companies, and more than 195 of the Am Law 200. We have grown significantly over the last several years and continue striving to build software that helps solve our customers’ toughest e-discovery and unstructured data challenges. If you’re ready to grow with us, we’d love to hear from you. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • Node.jsFrameworks
    • MySQLDatabases

Location

We’re a community of passionate, life-long learners tackling challenging problems. We care about each other and about our community.
231 South LaSalle Street, Chicago, IL 60604

Insider's spotlight

What’s the vibe like in the office?

"We always have our team members in mind. We treat each other like internal customers, going above and beyond when delivering on any request. These gestures of thanks show our genuine appreciation for one another."

Jessie

Finance

How do you collaborate with other teams in the company?

"Our colleagues and customers are intelligent—we can learn from them by asking questions and digging a little deeper into the 'how and why' of our software and industry, as everyone brings something different to the table."

Danielle

Certification Team

What makes someone successful on your team?

"Being great at your job means attacking the tough problems in technology and our industry with enthusiasm, and getting satisfaction from making life better for our customers."

Dan

Product Development

Perks of working here

401(K) Matching
Dental
Health Benefits
Stocked Kitchen
Vision
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