Operations Manager - Licensed Data Products

| Chicago

The Group: The Data, Research & Index Products group is the home of manufacturing and innovation at Morningstar. The individuals in this group transform our high-quality data, independent research, and technological expertise into well-designed products that delight our clients. The group’s product management, product development, operations and service teams collaborate to help create and provide our clients with the relevant solutions to appropriately meet our client’s business needs.

The Licensed Data Product Operations team, which is part of the group, aims to bring consistency in methods of working and provides better transparency and governance to operational processes. The team partners broadly and deeply with many internal teams (for example, product management, technology and client service). These partnerships are critical to driving the desired outcomes.

 

The Role: The Licensed Data Product Operations team seeks an Operations Manager to join the team. This role’s primary responsibility will be to support the data feed products team’s day-to-day activities and responsibilities and ensure that all client deliverables are created, maintained and supported in accordance with Project Management and Operational standards. 

This role covers domain areas that include monthly data feed production, incident management, QA & continuous improvement of the deliverables, as well as cross-team coordination for ongoing change management, maintenance of existing and new feed implementation. 

This position will be based in Chicago, Illinois.  

 

Responsibilities
* Partner with Technology and the Data organizations to remain aware of product changes, enhancements, and new releases.
* Ownership of new feed implementations and existing package enhancements in collaboration with Product Management.
* Translate business requirements into technical specifications to include formulating testing strategy for changes and enhancements.
* Help identify workflow/system improvements and work with supervisor and team to enact change.
* Work with the Technology team to automate monitoring and reporting of committed data feed deliverables. 
* Perform, maintain and improve on monthly data feed production for custom and legacy solutions.
* Participate in process improvement initiatives using Lean and Six Sigma methodologies.
* Assist team in carrying out roadmap for legacy feed replacement.
* Coordinate with Client Success Management team to communicate updates to clients/sales teams to promote product changes and enhancements.  

 

Requirements
* Familiarity with Morningstar products and data is a plus.
* Excellent writing, communication, problem solving, organizational, and analytical skills.
* Ability to work independently and manage competing priorities and deadlines.
* Ability to define, analyze and document requirements and process.
* An understanding of or willingness to learn Agile tools and concepts.
* A friendly professional demeanor and ability to excel in a team oriented environment.
* Strong proficiency with Microsoft Office suite, especially Excel.
* Ability to learn and adapt to change
* Strong customer service focus; experience in customer support is a plus.
* Prior experience in project management or business analysis is a plus.

Morningstar is an equal opportunity employer.
001_MstarInc Morningstar Inc. Legal Entity

Read Full Job Description

Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • ScalaLanguages
    • D3JSLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Backbone.jsFrameworks
    • Ember.jsFrameworks
    • ExpressFrameworks
    • FlaskFrameworks
    • Node.jsFrameworks
    • PlayFrameworks
    • SpringFrameworks
    • Maria DBDatabases
    • MemcachedDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • PostgreSQLDatabases

Location

22 W. Washington , Chicago, IL 60602

What are Morningstar Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Perks & Discounts
Casual Dress
Commuter Benefits
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement

Additional Perks + Benefits

Compensation at Morningstar is more than a salary. It’s about making positive contributions to both life and work. We give our diverse workforce the choice and flexibility they need to maintain their health, retirement plans, time, and professional growth.

More Jobs at Morningstar62 open jobs
All Jobs
Finance
Data + Analytics
Design + UX
Dev + Engineer
HR
Internships
Marketing
Operations
Product
Project Mgmt
Sales
Content
Developer
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Sales
new
Chicago
Project Mgmt
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Finance
new
Chicago
Developer
new
Chicago
Marketing
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Sales
new
Chicago
Operations
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Developer
new
Chicago
Project Mgmt
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Design + UX
new
Chicago
Data + Analytics
new
Chicago
Product
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Data + Analytics
new
Chicago
Internships
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Data + Analytics
new
Chicago
Developer
new
Chicago
Operations
new
Chicago
Data + Analytics
new
Chicago
Finance
new
Chicago
Operations
new
Chicago
Operations
new
Chicago
Project Mgmt
new
Chicago