Machine Learning Engineering Manager

| Chicago

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before. 

If you thought you knew about ServiceNow and what we do, take a look again!
Our products lines are diverse and robust. The Enterprise Cloud is dynamic, scalable to billions of transactions weekly, and global in scope and size.

As a part of the core Platform as a Service offering, the Intelligent Automation Development team is building the core machine learning/AI/predictive analytics technology that will power revenue generating business use-cases using customer data to predict desired outcomes automatically; hence delivering a manifold increase in productivity of business processes of ServiceNow customers. The team focuses on operationalizing machine learning and predictive analytics use cases for all ServiceNow business applications.   

We employ only the brightest and most forward-thinking predictive analytics developers on the planet. We have offices in Chicago, San Diego, San Francisco and Santa Clara and work as a distributed team.  Come join the Intelligent Automation team and make your mark in the most challenging problem area - helping customer derive the insights from their own data on ServiceNow platform for enterprise applications, each customer at a time! 

What you get to do in this role:

Machine Learning team in ServiceNow is looking for a new leader for enhancing its automation capabilities and providing new offerings to help take us to the next level in enabling people to automate processes. This is a very strategic position for our company. As a Manager in ServiceNow’s machine learning group you will be in a position to hire the best team possible, influence product direction, define architecture and ensure quality of product that eventually makes it to our customers. The right person for this role should be ready to scale out a high performing team of software developers.

The candidate is expected to be very hands-on, not just getting deep into the technical details but truly leading efforts and knowing directionally where the team needs to go. Success will require becoming fluent in the ins and outs of the ServiceNow Machine Learning platform, handling multiple competing priorities in a fast-paced environment and strong leadership skills. The candidate should to be able to plan and coordinate complex discussions across teams; working with technical and non-technical users to ensure our goal of becoming the industry standard platform for no-code/low-code development.

Best of all, you get to help define and staff our new Chicago office for Machine Learning team.

 In order to be successful in this role, we need someone who has:

  • Ability to create high performance, scalable systems
  • Strong problem-solving, debugging skills and an aptitude for learning new technologies
  • A working knowledge of machine learning and natural language processing is critical for success. Knowledge of java machine learning libraries (weka, dl4j, etc.) is a definite plus.
  • A strong track record of project delivery for large, cross-functional, projects.
  • Very strong technical skills with a proven record of strong architecture & design experience.
  • Experience with Cloud Application Development Platforms
  • Experience with ServiceNow Platform
  • Experience working with a continuous integration continuous deployment environment
  • Advanced Degree in Computer Science/Engineering or equivalent is a must.

Management Skills

  • Ability to lead by example (see technical skills)
  • Ability to identify, recruit, cultivate and retain high performing software developers
  • Ability to handle multiple competing priorities in a fast-paced environment.
  • Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences.

We provide competitive compensation, generous benefits and a professional atmosphere. This is a very collaborative and inclusive work environment where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers through working with some of the most advanced technology and talented developers in the business.

This position is based in Chicago, IL with occasional travel to ServiceNow offices around the world.

 

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, or veteran status. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at (408) 501-8550, or [email protected] for assistance.

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • AngularJSFrameworks
    • Maria DBDatabases
    • MySQLDatabases
    • OracleDatabases
    • Google AnalyticsAnalytics
    • PiwikAnalytics
    • Adobe AnalyticsAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • ServiceNowManagement

Location

In addition to having neighbors such as Google and McDonald’s new global HQ, the West Loop is home to Chicago’s “Restaurant Row."

An Insider's view of ServiceNow

What’s the vibe like in the office?

You make decisions every day that help people. My work makes a big difference, and that’s satisfying.

Medha

Senior application developer

What projects are you most excited about?

I wanted to work at a growing company. We're focused, customer-centric, and you can't beat the platform.

Olum

Project manager

What are some things you learned at the company?

Our purpose is empowering. The company's putting a lot into the culture, the employees - they're investing in us.

Marina

Creative director

What is your vision for the company?

Amazing products that create great employee and customer experiences and make work, work better, is our passion.

CJ

Chief product officer

What is your vision for the company?

Taking a long-range view, we've got the spirit of a start-up and the resources to deliver with high quality.

Preetam

Software engineer

What are ServiceNow Perks + Benefits

ServiceNow Benefits Overview

At ServiceNow, we believe that a life well-worked is critical to a life well-lived. And we believe in the power of the individual to achieve amazing things.

Our employees are united in the desire to be part of a company that has a long-lasting, positive, global impact. They get their voices heard and have the satisfaction of seeing their hard work brought to life.

Come build something awesome. We’ve got all the benefits you’d expect, and all the opportunities you want.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Starting in 2019
Company Equity
Employee Stock Purchase Plan
Purchase company stock at a 15% discount semi-annually
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Starting in 2019 - 20 weeks for birthing parent, 12 weeks for non-birthing parent
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Starting in 2019 - 20 hours a year starting in 2019
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
With an in house craft beer geek procuring
Casual Dress
Commuter Benefits
Pre-tax contribution plan for commuter expenses - transit and parking
Company Outings
Site social activities periodically
Free Daily Meals
Free breakfast offered daily
Game Room
Shuffle board, pool table, table games and more!
Stocked Kitchen
Some Meals Provided
Happy Hours
Every Thursday!
Pet Friendly
Dog and cat friendly!
Professional Development Benefits
Job Training & Conferences
LinkedIn Learning access, numerous internal training programs, conference attendance options
Tuition Reimbursement
Up to $5,250 reimbursed annually for qualified expenses
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