Business Analyst/Technical Writer

| Chicago

Business Analyst/Technical Writer

Vail Systems Company Profile

The human voice is capable of conveying nuances and meaning that just can't be expressed through clicks and text messages. And for that reason, voice interactions have always had a special power to shape our perceptions and experiences. At Vail, we believe in the unique power of voice interactions to create more expressive, more intimate, and more efficient interpersonal interactions. Our experts work with Fortune 500 companies to help them serve their customers more efficiently and effectively through the use of various voice technologies. From basic network services, to state-of-the-art IP telephony, to cutting edge real-time analytics, Vail technology makes millions of voice interactions better every day.

Business Analyst/Technical Writer

Our voice technology is cool, but it's mostly invisible. That's why we take great care in surrounding our voice applications with elegant and intuitive web-based applications to make them tangible and usable. Vail's web development team develops user applications that enable our clients to achieve optimal benefits from our software. Creating intuitively usable web applications is a multi-disciplinary process that requires instinct, creativity, empathy and an eye for detail. We assemble collaborative teams made up of industry experts and neophytes applying principles of application design, graphic art and even cognitive psychology to ensure that we approach problems from every angle. We'd like to add a Business Analyst/Technical Writer to our team, and we'd like to know if you think you fit the bill. You will if you:

  • Thrive in a collaborative environment
  • Are able to pick up new concepts quickly
  • Can keep an open mind to new ideas
  • Have excellent interpersonal communication skills
  • Don't mind using those skills to share your best ideas
  • Have an ability to work independently in a fast-paced environment
  • Aren't afraid of ambiguity and can problem solve with little direction
  • Have a positive, can-do attitude

What you can expect to be doing:

  • Assist in documentation of Product roadmaps by working with Product teams and stakeholders
  • Capture and document feature requirements while working with internal stakeholders to establish prioritization
  • Thoroughly document user stories and communicate updates to internal stakeholders
  • Collaborate with Product and User Experience (UX) teams to prototype features
  • Produce issue tracking tickets to clearly communicate requirements to the development teams
  • Partner with Quality Assurance (QA) to write and review acceptance criteria for each requirement
  • Convey updates of incremental progress to Project and Product Manager at regular intervals
  • Demonstrate product expertise when answering questions from stakeholders, developers, and support personnel regarding product features
  • Continually seek out process improvements that could deliver value to the customer

To be considered for this position, you must have:

  • BA/BS in Computer Science and/or experience in similar technical field
  • Excellent analytical, data gathering, organizational, and communication skills
  • Strong written and verbal communication skills, including technical writing skills
  • Experience with documentation and ticketing systems, such as JIRA and Confluence
  • Working knowledge of HTML/CSS and other Web frameworks
  • Competency with SQL for MS SQLServer or similar databases
  • 2+ years of experience in requirements gathering, creation of user stories, and acceptance criteria
  • Experience working with Agile/Scrum methodologies
  • Self-starter personality with the ability to thrive in a dynamic environment

Ideally, you will also be able to demonstrate:

  • Front end web development experience using Javascript (Angular, React, VUE, or similar)
  • Back end web development experience using Ruby on Rails
  • Familiarity with wire-framing tools such as Balsamiq
  • Knowledge of QA automation testing tools (Cucumber, Selenium, or similar)

What we are offering:

  • Comprehensive benefits package including health, dental, vision, disability, and life insurance
  • 401(k) with company match
  • Pre-taxed medical and commuter benefits
  • Flexible work schedule
  • Gym membership
  • Company sports teams
  • Knowledge sharing events such as book clubs, lightning talks, brown bag lunches, and seminars
  • Tight-knit and collaborative culture

 

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Technology we use

  • Engineering
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PerlLanguages
    • PythonLanguages
    • RubyLanguages
    • AngularJSFrameworks
    • DjangoFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases

Location

We are located on the Chicago River next to Ogilvie and Union Station for easy commuting and there are hundreds of restaurants to choose from.

What are Vail Systems, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K) Matching
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen

Additional Perks + Benefits

Employee Referral Bonuses. Gym Memberships. Collaborative Work Space. Competitive Pay.

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