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Business Analyst

| West Suburbs

Position at Community Brands


Community Brands is a software company that helps organizations achieve social good. Through our technology, we help more than 100,000 associations, nonprofits, schools, faith-based organizations, and partners grow stronger and achieve their missions. Like our clients, our nearly 2,000 employees strive to improve the world in which they live, and we believe that technology plays an important role in that. We are techies and volunteers who dream big and are motivated by more than just a cool job (though that’s a great perk we offer too). The Community Brands culture is one where employees can pursue this passion as part of their profession, and we’re looking for great employees to join us!

Position Description: Business Analyst, Crowd Wisdom

We are seeking a Business Analyst who effectively manages project specifications and deliverables by providing concise direction and communication. Our teams are a cohesive unit that operates in a proactive working environment. This is a critical position that requires a high level of self-motivation and determination to achieve customer satisfaction and internal objectives.


  • Study the systems and operations and identify the scope of the problem.
  • Liaise with key stakeholders and conduct brainstorming sessions to get exact requirements.
  • Analyze the problem from different angles and perform gap analysis.
  • Document exact business needs along with both functional and non-functional requirements.
  • Prepare use cases, business requirements documents (BRD), system requirements specification (SRS) documents and other functional documents.
  • Based on system needs, create prototype, wireframes, mockups, and screens.
  • For large projects, data and process models also need to be created.
  • Interact with the technology team and help them understand the technical aspects of the solution.
  • Oversee the development, conduct meetings and perform project management.
  • Conduct usability and functional testing and recommend corrective and preventive actions.

 Skills and Requirements:

  •  BS degree (or equivalent work experience) in Information Technology (IT), Business, education, or related discipline
  • Two to four years of experience working in a large corporate environment in accordance to an Agile project framework; ability to work in support of 10 plus Agile projects, each with focus on select project discipline and cadence
  • Excellent interpersonal skills necessary to work effectively with all levels of the organization and geographically distributed teams including offshore
  • Demonstrated ability to work as a team player; leading the group to develop alternative solutions to complex problems, thinking outside the box, encouraging group consensus and recommending the best solution
  • Detail oriented with strong organization skills, presentation skills, problem-solving and decision-making abilities
  • Skillful with scenario-based analysis and use case driven design techniques
  • Extensive project and program experience with a proven record of delivery
  • Possess excellent oral and written communication skills
  • Strong ability to manage multiple tasks simultaneously and prioritize work efforts
  • Proficiency in Visio, MS Word, MS Excel, and MS PowerPoint
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • jQueryLibraries
    • MySQLDatabases
    • PhotoshopDesign
    • AsanaManagement
    • JIRAManagement
    • WordpressCMS
    • SalesforceCRM
    • PardotEmail


999 Oakmont Plaza, Westmont, IL 60559

An Insider's view of Community Brands

How would you describe the company’s work-life balance?

Work-life balance at Community Brands is a priority for productivity! While teams that work off hours (tech support and event staff) have balance time to make up for the evenings and weekends, time management and blocking off time for yourself is a must.



How do you collaborate with other teams in the company?

Cross-department meeting and collaboration is SO important to us because we all come to work with a common goal. We have strategy meetings at a high level, but also have open communication through our internal chat channels where teams bounce ideas off each other. Video chat is a must with our other offices!


Director, Client Services

What makes someone successful on your team?

The most successful team members are those who proactively find areas where we can help our clients succeed in their goals, and those who have the willingness to adapt positively to the ever-changing world, are those that in turn reach and exceed their goals.


Senior Account Manager

How do your team's ideas influence the company's direction?

The software team at Community Brands does not believe in being shackled to our computers. We all regularly work events to get firsthand experience of our product in action. This informs our work in every way, from tiny enhancements that improve the donor experience, to big initiatives that deliver innovative solutions to our clients.


Principal Software Engineer

What’s the vibe like in the office?

Working at Community Brands taught me that not all 9-5 jobs have to be boring! The office vibe is overall relaxed and collaborative. Different teams constantly interact with one another to work on a variety of projects which makes the environment fun, but still professional!


Associate Software Developer

What are Community Brands Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Employee discount program & specials events
Free snacks & drinks
Monthly happy hour celebrations
Fun, collaborative culture
Community involvement activities

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