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Content Analyst - Zoro

| Northwest Suburbs

Company Overview

In the past six years, Zoro has grown from a group of 6 people working out of a 2,000 square foot building, offering fewer than 100,000 products to a group of 225+ working out of a 60,000+ square foot building, offering more than 1,800,000 unique products.

Position Description

Working directly under the Operations Manager, the Content Analyst is responsible for maintaining existing product information for Zoro with assigned product categories. Output from this position directly impacts the Zoro.com shopping experience, Zoro.com on-site search effectiveness, ecommerce channel productivity, conversion rates in all channels, Customer Service efficiency, and the overall customer experience with Zoro.

 A day in the life of a Content Analyst:

  • Load product information into Zoro's various information systems on new products being added to the Zoro assortment.
  • Perform product information management activities such as data analysis, editing, adding enhanced content, applying updates resulting from normalization, technical content support and other functions related to content issues along with ensuring the consistency of product information.
  • Submit Click & Find Feedbacks into the Grainger organization for updates and improvements of the base Grainger CPIR product information.
  • Work with product data received from the Grainger CPIR feed to ensure proper processing of the data into the Zoro systems, including assisting to resolve any errors caused by CPIR feed failures.
  • Recommend additions, changes, and deletions to Category/Hierarchy structure
  • Clean and maintain the data based on business priorities and using defined processes.
  • Address data content, consistency and Hierarchy issues and analyze the best way to implement within the Hierarchy Structure.
  • Participate in team projects that support business priorities.
  • Work with various Business partners supporting business initiatives.

Position Requirements:

  • Bachelor's Degree preferred.
  • 1-3 years of experience in related field preferred.
  • Proven experience in managing and analysis of product information data.
  • Possess demonstrated working knowledge of business strategies including Supply Chain strategies, product information strategies, and marketing strategies. Also demonstrated proficiency in working across business functions…i.e. Marketing, Sales, Branch Services, Supply Chain PI group, etc.
  • Demonstrated ability to build relationships, both internally and with suppliers. Proven verbal and written communication skills.
  • Proficiency preferred with Access, SAP, Excel, and word processing.
  • Models customer focus in terms of response time, commitment and resourcefulness.
  • Proven orientation to detail and accuracy and getting results.
  • Job Travel possibly up to 10%

EEOC Statement

Zoro is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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Technology we use

  • Engineering
  • Product
    • PythonLanguages
    • DjangoFrameworks
    • Google AnalyticsAnalytics
    • JIRAManagement


One office is in River North (Chicago), a community blossoming with culture and nightlife, and the other is in the northern suburb of Buffalo Grove.
225 W. Ohio Street, Chicago - River North & Buffalo Grove, IL

An Insider's view of Zoro

How would you describe the company’s work-life balance?

We are driven and work hard, because we are growing like crazy! We are in this together because we want to be, not because we have to. On the flip side, I've never missed one of my kid's ball games, concerts, parent-teacher conferences, and when I take a vacation, I'm actually allowed to take it (of course, I'm available if you need me, team)! :-)


HR Leader

What are Zoro Perks + Benefits

Zoro Benefits Overview

Very competitive package - beyond your base salary, we offer bonuses, a 401(k) match and additional 401(k) incentive contribution, a full-scope of medical/dental/vision/life insurance benefits, voluntary benefits, shuttle service, a bunch of free food (free coffee, soft drinks, snacks, and free meals from time-to-time). Our North Suburb office has a subsidized cafe inside our offices that is a breakfast/lunch spot and coffee bar, in addition to a game room, recreation area and a rock room... yes a rock room... bring your axe and rock out on a break!

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Optional Voluntary Benefit
Wellness Programs
Discount partnership with Sky Fitness.
Onsite Gym
Buffalo Grove equipped with workout bench, dumbells, free weights, a basketball court, badminton court, ping pong, air hockey, bags, golf net, outdoor volleyball, and we've even played quiddich!
Retirement & Stock Options Benefits
401(K) Matching
3.5% contribution by Zoro on a bi-weekly basis (whether you contribute or not). Additional 3.5% target contribution based on annual company performance.
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
We've won a Dave Thomas award for having a solid adoption assistance program - that's pretty cool!
Vacation & Time Off Benefits
Generous PTO
Starting at 18 days per year with carryover option of up to 5 days.
Paid Volunteer Time
We like to give back to the local community. We have team builders focused on helping a variety of philanthropic organizations.
Paid Holidays
Zoro offers all employees paid time off to observe all major holidays.
Perks & Discounts
Casual Dress
We feature a range from shorts and t-shirts to those who embrace "Tie Tuesdays". Wear what makes you comfortable, but you may want to clean it up if you have an important customer in town!
Commuter Benefits
In our North Suburb office, we feature shuttle service to/from Buffalo Grove, Highland Park, and Deerfield stops. Also a commuter benefit program available as a voluntary benefit.
Company Outings
We've done many of these. From ball games to luaus to olympics to the zoo - Zoro finds ways to treat employees to lots of fun.
Game Room
Basketball, bags, driving range net, ping pong, badminton, video games, music room... we even played quiddich in our warehouse for our Harry Potter-themed Halloween event!
Stocked Kitchen
All offices feature coffee, soft drinks, sparkling water, tea, popcorn machine, random snacking opportunities, as well as an on-site cafe in our North Suburb office.
Some Meals Provided
Happy Hours
Sometimes happy hours provided by the company, but many team members get together outside of work because they want to, not because they have to!
Recreational Clubs
Softball, bowling, and dragon boat racing team... yes, dragon boat racing!
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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