Vibes, a mobile marketing leader, is a team of more than 150 experts with one common goal: unlock new revenue potential for retailers and brands. We accomplish this by uniquely combining best-in-class technology with top-notch mobile expertise.

Associate Director, Customer Analytics at Vibes
 Unique opportunity with a mobile marketing leader

Vibes helps the world’s top brands to engage their customers on their mobile devices. Our Catapult SaaS platform enables marketers to drive revenue growth and loyalty through mobile messaging, mobile wallet marketing (Apple Wallet and Android Pay), post-click engagement, and advanced targeting and personalization. Vibes has delivered more than 7 billion mobile experiences on behalf of customers that include Sears, Home Depot, JCPenney, Allstate, The Gap, Chipotle, Old Navy and more!

The Associate Director sits within the Customer Analytics team to provide analytic and strategic leadership to internal and external clients. The position will be heavily client-facing, working closely with Vibes’ Customer Success teams and our clients to develop mobile marketing strategies; define measurement plans and campaign reports; and design and execute custom analyses. This position would contribute significantly to defining the overall direction, goals, and objectives of Customer Analytics team.

This position will report directly to our Director of Customer Analytics and is located downtown Chicago at 300 West Adams Street.

Vibes cares about character and culture as much as competency. We strive to build a workplace where people are excited to come to work every day, and feel empowered and motivated to do their best work. For a quick take on Vibes' environment and culture, check out:


  • Define KPIs, develop measurement plans, test plans, reporting requirements and custom scorecards for Vibes’ customers
  • Generate and present actionable insights, findings and recommendations to senior clients
  • Own and optimize the process to create and deliver reports supporting Mobile CRM campaigns
  • Manage and mentor junior team members workflow, utilization and development
  • Collaborate with senior Strategy and Customer Success team members to deliver content, acquisition, segmentation and personalization strategies
  • Represent the Customer Analytics team during new business meetings and contribute to Vibes’ internal marketing initiatives 

Requirements & Qualifications:

  • Managed analytic engagements for digital, social, or CRM marketing activities for enterprise clients. Experience with mobile analytics preferred.
  • Designed campaign measurement and reporting strategies, defined KPIs across digital, social, or CRM
  • Fluent with common ROI, ROMI, attribution, and cross channel measurement approaches
  • Experienced using multivariate statistical techniques to enhance understanding of consumer behavior or campaign impact
  • Develop A/B and multivariate test plans
  • Lead team of analysts, experience developing and promoting analytics talent strongly preferred
  • Comfortable delivering analytic and strategic recommendations to senior marketers at Fortune 500 companies
  • Experienced working across a variety enterprise clients marketing technology stack
  • Able to explain technical analyses to a non-technical audience
  • Proven ability to partner and earn trust with clients’ internal analytic and marketing teams.
  • Strong presentation ability to small and large groups
  • Expertise analyzing large data sets using common SQL languages (Microsoft SQL Server, MySQL, or Postgres)
  • Proficient conducting multivariate analyses (ANOVA, Regression, Clustering)
  • Experience using a variety of data and BI tools (Excel, Tableau, R, Python, SPSS)
  • Experience deploying and analyzing data from common Web Analytics and Campaign Management platforms (Adobe Campaign/Analytics, IBM Unica/Coremetrics)
  • 5-7 years relevant experience
  • Bachelor’s degree is required, post-graduate degree preferred 

Our Core Values:

  • Respect, honesty, and integrity for all stakeholders     
  • Always be learning
  • Relentless focus on the customer                               
  • Never be satisfied
  • Create value                                                               
  • Seek accountability and ownership

Vibes Media is an equal opportunity employer that encourages and fosters diversity in the workplace. We offer a career building experience in a fast paced organization and industry.

Please click 'Apply Now' down below to apply to this position.

Company Reviews

Vibes is great for it’s team attitude. Everyone is always willing to pull up a seat and add value to collective goal.
Sonal Patel
Senior Product Manager
at Vibes
No day at Vibes is ever the same. We are at the forefront of our industry and in order to stay there, we are always innovating to find the next greatest mobile engagement for our customers.
Eric Van Rensselaer
Associate Director, Customer Analytics
at Vibes
Vibes provides a great environment to have a big impact on company success, and allows you to grow with the company. Our core values ensure that we have great people to work with.
Sam Benediktson
Director of Product
at Vibes
At Vibes, everyone can find their own path, for example, Sam to be a Strategist, Connie a Customer Success Manager, and Dai a Designer. Come and join us, be a successful Vibes-er!
Maggie Dai
Senior User Experience Designer
at Vibes
It is rare to have the opportunity in one’s career to define and shape an industry from the ground-up; even more rare to be able to do so with passionate, intelligent and caring (and fun!) people.
Tania Tawil
VP, Channel Partner Development
at Vibes
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Why work with us
If you’re looking to join an upbeat, friendly and open company, look no further. Vibes is constantly learning, improving and expanding with the industry’s best workers. From our directors to our interns, there is a wealth of knowledge and eagerness to learn all things mobile. If you have the same hunger for growth, you've found the right company.
Vibes has the winning combination: the culture of a start up with all the experience a 19 year old company can offer. Whether employees go to happy hour on Summer Friday, or out to lunch to discuss the latest book club read, our team builds genuine relationships with each other that only foster the incredible environment we strive to implement.
Perks & Benefits
Quarterly Core Values Award
Quarterly Teamwork Award & Gift
Anniversary Gifts & Service Awards
Rich Competitive Benefit Program (Medical, Dental, Vision, 401K, pet insurance)
Wellness Reimbursement
Monthly Cell Phone Reimbursement
Parental Leave Benefit
Annual Holiday Party, BBQ and Family Halloween Party
Public Transit Reimbursement
Tuition Reimbursement
Summer Fridays (Memorial Day – Labor Day)
Stocked Snacks
“Welcome” Popcorn and Cookie Bouquet

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