Director, Global IT Operations
5 days ago
Director, Global Technology Operations provides strategic direction for, including application operations and support, monitoring, incident and change management. Functions include: ITSM functions (Change, Service Level, problem and incident management), Asset and Software License Management, Vendor Management, Application Operations, Application Monitoring, Production Deployment Control, Cloud Management and DevOps. This position will provide strategic direction driving improved client satisfaction, faster speed to market, cost optimization and organizational efficiency, and monitoring the relative impact of IT industry trends to current and future enterprise needs and capabilities. The ability to work and coordinate projects between internal departments and manage strategic planning is required. Strong relationships with IT and Development departments and the business are critical to success. This positions success will be based on strong operational performance based on strong process and metrics management, client focus, and ongoing continuous improvement.