Customer Service Coordinator
2 weeks ago
Act as assigned customers' central point of contact for questions on managed supply and promotional items and to ensure orders meet promotional requirements.
Key orders daily as required using appropriate order entry programs.
Utilize JD Edwards reporting tools to identify order errors or required order maintenance .
Use daily order integrity reports to identify customer orders issues such as multiple vendor, duplicate POs, over-allocated, or orders that do not meet established minimums.
Resolve service failures by working with supplier/freight providers to resolve reported order issues such as late deliveries, items not on order, incorrect items, or quantities.
Determine root cause of problems, work with customers to understand their requirements, and provide direction to supplier and freight provider to ensure no breaks in supply.
Ensure success of national and regional promotions by following timelines and ensuring orders are placed to meet deadlines and allocations.
Participate in evening/weekend on-call rotation to resolve distribution center emergency issues.
Document supplier service failures.