Client Support Analyst
3 weeks ago
Support client delivery team in meeting client expectations and goals while executing client communication and benefit hub strategies.
Be an Evive expert on your assigned client benefit plans, coverage, account structures, and programs.
Attend client meetings to present and document decisions around communications plans and ongoing delivery projects.
Communicate timely and effectively with clients regarding ongoing communications, programs, project timelines, and strategic deliverables.
Track client’s Performance Guarantee metrics monthly and share quarterly results with CDM/Success Partner to improve strategy.
Track and analyze metrics around communications/deliverables to better inform delivery strategy.
Collaborate, coordinate, and escalate client/member issues by acting as a client advocate while working with all departments.
Communicate errors and improvements to development organization and participate in testing client features, configuration, and content.
Effectively communicate with member services in order to triage member issues and coordinate between client and member services team.
Analyze and triage errors around data files to ensure error-free data loading.