Eying all-digital mortgages, Guaranteed Rate launches document-sharing service

by Carlin Sack
September 30, 2014

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Mortgage tech company Guaranteed Rate just released a new cloud-based tech service, called Transfersafe, to inch the company closer to its goal of facilitating “fully digital mortgages.” Guaranteed Rate is already known as a digital innovator for its online mortgage app - and Transfersafe will only solidify that reputation.

The new cloud-based document-sharing service allows for constant and immediate collaboration between borrowers and loan officers. The technology is secured and encrypted, meaning that neither party has to worry about documents being endangered through old-school faxing, scanning or emailing.

“Transfersafe is the next major step in our evolution of the mortgage process,” President and CEO Victor Ciardelli said in a statement. “We’ve already brought our online loan application to the market, which has funded more than $3 billion in loans to date, and one of our founding principles has always been to use technology to improve the home buyer’s experience and streamline the process for loan originators alike.”

Guaranteed Rate has some competition in the digital mortgage space from players like mortgage lender Quicken Loans. But Guaranteed Rate stands out in comparison because “we actually have people that work with our customers, not only in the online experience, but also in call centers,” VP of Digital Architecture Paymon Shahrava said. The Transfersafe release is now helping Guaranteed Rate to stand out even more as an innovative mortgage company.

The technology behind Transfersafe has been a long time in the making for the Guaranteed Rate team. First, Guaranteed Rate created in-house innovation teams dedicated to the payment processing, cloud-based security and document management technology needed to keep Transfersafe running smoothly. But the Guaranteed Rate team soon realized that leveraging other top technologies like Box and Docusign would save the company money and would greatly improve users’ experiences.

“We realized there are other companies that are really good at this and we really wanted to partner up with them,” Shahrava said. “At the end of the day, we are not in the payment-processing or document-management business, but rather we are in the business of mortgage processing and giving our customers the best experience possible.”

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