Procured Health is Chicago-based start-up with a smart, hard-working, passionate team that is driving real change for healthcare providers like Stanford Health Care, Northwestern Medicine, and Vanderbilt University Medical Center. Our goal is to take a patients-first approach to reducing excess medical device costs. That’s why we developed a first-of-its kind software solution that helps hospitals make better decisions on medical devices by leveraging clinical evidence. With our research, hospital administrators can engage physicians to improve utilization, develop new best practices, as well as positively impact quality, safety, and financial metrics.

Associate Director of Client Success at Procured Health

About Procured Health

At Procured Health, we have the ambitious goal to improve the way our healthcare system delivers medical care through access to relevant clinical evidence health systems needed to make better decisions. If every system in the country uses our industry-leading technology and tools, we can improve the quality and efficiency of patient care, and fundamentally change the way health systems operate.

Today, hundreds of health systems around the U.S. use our tools and we want to add second-to-none talent like you to help achieve our goal.

We're a growth-stage startup focused on building a world-class company, and are backed by leading healthcare investors.

Why join Procured Health?

  • Make a direct impact on our healthcare system, working with hospitals that are leading real change in the industry.
  • Work in a fast-paced environment, with no shortage of responsibility.
  • Work with a laser-focused team that seeks the frontier, is obsessed about impact, comes here to do their best work, welcomes respectful debate, and succeeds as one team.

What you will be doing:

As an Associate Director of Client Success, you will be responsible for driving client engagement and satisfaction by providing world class customer service and delivering the utmost value in our evidence-based solutions. You will serve as an advisor to our clients, owning every phase of the post-sale process from product implementation and training through product optimization and maintenance. The Associate Director of Client Success will also partner with our internal solutions teams to align and provide insights on client deliverables, as well as translate client feedback into software requirements.

The successful candidate is a strategic, forward thinker and doesn’t shy away from helping our clients find creative ways to drive change within their healthcare system. Building relationships and delighting customers is what he/she lives for, and will go above and beyond to turn the average client into a raving advocate.

Responsibilities include:

  • Develop and execute software implementation and training post-sale
  • Manage ongoing client relationships to drive full software adoption and engagement as well as customer satisfaction
  • Advise clients on industry best practices, including workflows and governance models, as well as opportunities to leverage Procured Health’s solutions to achieve financial and operational targets
  • Develop new ways of analyzing, organizing and distributing data that creates meaning for various stakeholders
  • Translate client feedback into actionable product roadmaps, working with our product and marketing teams to advise on aligning our messaging with our ability to address health system challenges

Qualifications:

  • 3+ years experience as a Client Success Manager or relevant experience in management consulting, software implementation, or hospital administration
  • Bachelor’s degree in business or healthcare administration preferred
  • Experience in developing and executing training programs
  • Distinctive problem solving and project management skills
  • Strong verbal and written communication skills
  • Excellent attention to detail, strong prioritization skills
  • Ability to travel to client sites as necessary (approx. 30% travel)

Company Reviews

I love working with my team to provide meaningful solutions to healthcare problems. Everyone is motivated to tackle challenges and "seek the frontier".
Anisa Aesram
Pharmacy Researcher
at Procured Health
"Procured is a collaborative work environment that brings together smart, driven individuals with diverse backgrounds. I feel fortunate to work with such a great team that I can learn from every day."
Adrienne Huneke
Director, Provider Solutions
at Procured Health
“It’s rewarding being part of a team dedicated to writing quality software that has an actual impact for our customers. The collaborative atmosphere also leads to innovative solutions for challenging engineering problems.”
Jeff Omiecinski
Lead Software Engineer
at Procured Health
“Solving difficult customer problems with an incredibly smart and driven team makes this a truly energizing place to work. If you crave building your own track record of customer impact, this is the place for you.”
Anuj Kapoor
Senior Director, Analytics
at Procured Health
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Why work with us
People enjoy working here because our culture is professional but never stuffy. We have also made investments into our performance management processes so we can be a place where employees can do their best work. Most importantly, Procured Health is a learning organization that prides itself on being incredibly agile and constantly improving.
Perks & Benefits
Health and wellness initiatives: discounted gym membership, in-office yoga and meditation, variety of snack and beverage options, monthly catered lunch, and more!
Competitive compensation package (includes equity)
Social events: Books and Brews, game nights, recreational sports leagues, team outings, fireside chats, and volunteer programs
Comprehensive health coverage including medical, dental, and vision plans for employees and their families
Pre-tax financial offerings: 401K, Transit FSA, etc.
Ongoing professional development and mentorship opportunities
Open and collaborative office environment, standing desks, beer and cold brew on tap, and casual dress
Generous vacation policy including unlimited sick days

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